Store Experience Leader: Drive Service & Growth

Sainsbury's Limited; Mildenhall; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension - match contribution

Share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers

Job summary

Sainsbury's Limited in Mildenhall is seeking a Lead Customer Experience Manager to drive outstanding customer service and operational excellence across the store. You will lead managers, plan for key trading events, and maintain high standards in all areas including checkouts, petrol, and back-of-house operations.

The role emphasizes people leadership, data-driven decision making, and a commitment to inclusivity. The position offers a competitive salary and a comprehensive benefits package.

Qualifications

• Experience leading teams in a fast-paced, customer-facing environment.
• Strong people management and coaching skills.
• Ability to interpret KPI data and drive improvements.

Responsibilities

• Lead a team of managers to deliver a great in-store customer experience across all areas, including checkouts and petrol stations.
• Plan for upcoming trading activity and events with the store leadership team.
• Take accountability for store performance in the absence of a store manager and coach for high standards and efficiency.

Job description

Sainsbury's Limited in Mildenhall is seeking a Lead Customer Experience Manager to drive outstanding customer service and operational excellence across the store. You will lead managers, plan for key trading events, and maintain high standards in all areas including checkouts, petrol, and back-of-house operations.

The role emphasizes people leadership, data-driven decision making, and a commitment to inclusivity. The position offers a competitive salary and a comprehensive benefits package.