Store Colleague

Pets at Home; Gillingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading pet care retailer in Gillingham is looking for enthusiastic individuals to join as Store Colleagues. You will play a vital role in ensuring outstanding customer experiences, exceeding expectations, and fostering loyalty to the brand. Ideal candidates should have strong communication skills, be effective problem-solvers, and possess a keen interest in learning. Flexibility to work various shifts is essential. This role offers attractive pay and additional benefits like paid holidays.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays

Discretional annual bonus scheme

Access to other discounts and benefits

Opportunity to do charity work in the community

Qualifications

• Capable of providing personalized and attentive service.
• Proficient in verbal and written communication.
• Skilled in addressing customer questions and resolving issues.
• A keen interest in ongoing learning and professional development.
• Recognizes the importance of setting and achieving retail targets.
• Understands the significance of collaboration in excellent customer service.
• Willing to work shifts that may include evenings and weekends.

Responsibilities

• Ensure customers have an outstanding experience at the store.
• Exceed customer expectations and uphold top pet care standards.
• Build strong customer relationships to enhance their experience.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility

Job description

• Store Colleague*Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres.

You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.

• The Role : *

As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations.

You'll also build strong customer relationships, enhancing their experience with us.

• What you will bring with you : *
• Outstanding Customer Service : *Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills : *Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving : * Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn : * A keen interest in ongoing learning and professional development.
• Target Focus : * Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking : * Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility,* Flexible to work shifts that may include evenings, weekend and some bank holidays
• Benefits : *
• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays, and special occasions
• Discretional annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• About Us : *

At Pets at Home, everything we do is about understanding and caring for pets.

Pets are amazing.

If we're down, they lift us up.

If we're lonely, they're our company.

If we need a friend, they listen.

Pets improve our health.

Increase our life expectancy.

Lower our blood pressure.

They make us think.

Make us care.

And because pets are the best, they deserve the best.

At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need.

Our Vets for Pets colleagues are their voice when they can't tell us what's wrong.

Our pet groomers are here to help them look and feel good.

Our charitable foundation takes care of pets and their people in need.

We're one pet family with a shared love of the animals who make us who we are.

We know that there's nothing like the bond between pet and owner - many of us are pet owners too.

And we're here to make that bond stronger than ever.

• We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications.

This allows our team to manage applications efficiently and ensure a positive experience for all candidates.*

• Our preferred method of contact is via email.

To ensure you receive our communications, kindly check your junk or spam folder regularly.*

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference.

We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People.

Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.

Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!"

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Store Store • Gillingham, Kent, United Kingdom