Retail Senior Assistant

Wm. Stephen (Bakers) Ltd.; Dunfermline; On-site; GBP 40,000 - 60,000; Part time

Job summary

A traditional bakery company in Kirkcaldy seeks a Senior Retail Sales Assistant to join their team. You will lead daily shop routines, managing shifts and maintaining high customer service standards. The role requires a strong work ethic, leadership skills, and a passion for people. Competitive pay starts at £12.96 per hour with various benefits including discounts, gifts for special occasions, and free lunch during shifts. Join a company with over 150 years of heritage and growth opportunities.

Benefits

Free lunch while on shift

20% discount on products

Career development opportunities

Confidential counselling services

Qualifications

• Must have a strong work ethic and a passion for people.
• Experience in retail is helpful but not mandatory.
• Confident in leading teams and managing shifts.

Responsibilities

• Lead daily shop routines ensuring smooth operations.
• Train and support the team during shifts.
• Manage opening and closing duties and cash handling.

Skills

Team player

Problem-solving

Customer service

Organizational skills

Leadership

Job description

We’re excited to offer an opportunity to join our team in Kirkcaldy as a Senior Retail Sales Assistant on a 24–30-hour contract. Are you ready to take the next step in your retail career as a Senior Sales Assistant, where you’ll lead by example, support your team, and gain the skills that put you on the track to management.

Location: Rosslyn Street, Kirkcaldy

Hours: Contract available from 20 to 30 hours per week

Salary: £12.96

Why This Role Could Be Perfect for You

As a Senior Sales Assistant at Stephens Bakery, you’ll play a key role in ensuring the smooth day‑to‑day running of the shop. You’ll open the shop, lead shifts and delegate tasks, providing steady leadership that keeps our standards high across customer service, food quality and shop operations.

What You’ll Do

• Lead daily shop routines and ensure smooth trading from open to close.
• Run shifts with confidence, delegating tasks fairly and clearly.
• Support your Shop or Assistant Manager during shifts.
• Tackle small issues independently and escalated larger ones when needed.
• Maintain a clean, safe and welcoming environment for customers and colleagues.
• Serve customers alongside your team, setting the standard for excellent service.
• Ensure the shop is well‑presented, stocked and inviting throughout the day.
• Complete daily checks and paperwork to keep everything compliant and safe.
• Manage opening and closing duties, tills, cash handling, stock control and waste management.

What We’re Looking For

Experience helps, but the right attitude matters most. With a strong work ethic and a passion for people, you’ll receive full training to succeed in this role.

We’d love to hear from you if you’re

• A natural team player who brings out the best in others.
• Energised by a fast‑paced shop environment.
• A confident problem‑solver who stays calm under pressure.
• Friendly, approachable and committed to customer service.
• Organised, reliable and proactive.
• A positive leader who knows how to prioritise, delegate and stay on top of tasks.

What You’ll Receive

• Competitive pay: starting at £12.96 per hour.
• Free lunch while on shift.
• Special gifts for key occasions like Christmas, long service and weddings.
• Staff referral scheme with the chance to earn £150 each.
• 20% discount on our products across all shops (even on your days off!).
• Free confidential counselling for personal, financial, legal or work concerns.
• Exclusive discounts with 1,000+ high street and online retailers.

• Career development opportunities — we love to promote from within and help our team grow.

Why Join Stephens Bakery?

Stephens Bakery isn’t just about baking — it’s about tradition, innovation and community. As a proud 4th‑generation family business with over 150 years of heritage, we combine timeless craft with fresh ideas. We’ve pioneered industry firsts — from bakery Jiffy Vans and drive‑trus to partnerships with Coop, Scotmid, Morrisons and independents. But at our core, we remain true to quality, tradition and local roots.

Our awards include:

• Scottish Craft Bakery of the Year
• UK Craft Bakery Business of the Year
• Home of Scotland’s Favourite Morning Roll, Steak Bridie & Double Biscuit

By joining Stephens, you’re not just starting a job — you’re becoming part of a legacy.

The Application Process

• Apply online — send in your application today.
• Telephone chat — if shortlisted, we’ll arrange a quick, informal call.
• Meet us — attend a relaxed face‑to‑face interview.
• Try it out — complete a short, paid trial shift to get a real feel for the role.

Our recruitment process usually takes around 2 weeks, but we’ll happily work with your notice period if needed.