Step Up Aircraft Operations Training and Compliance Officer

London City Airport; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading London airport is seeking an Aircraft Operations Training and Compliance Officer to support the TACO team. This role involves ensuring safety compliance, delivering training, and engaging with staff development. The ideal candidate will have extensive knowledge of safety regulations and be able to analyze operational data. This position offers a step-up opportunity with competitive hourly compensation.

Benefits

Career progression opportunities

Inclusive workplace environment

Competitive hourly rate plus additional pay

Qualifications

• 3 years of experience within Aircraft Operations or Private Jet Centre.
• Proven extensive knowledge of Out Bound Baggage.
• Knowledge of Safety Management System and Quality Management System.

Responsibilities

• Support health and safety requirements and CAP compliance.
• Assist in the delivery of training for ACO & PJC staff.
• Contribute to trend analysis and performance monitoring.

Skills

Knowledge of EASA/CAA regulation and IATA requirements

Excellent written and verbal communication skills

Ability to analyse and interpret data

Experience working within Aircraft Operations

Education

Qualified Assessor/ Internal Verifier for the Maintenance and Competency training scheme

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Overview

The Aircraft Operations Training and Compliance Officer will support the TACO team in delivering strong leadership and guidance across Aircraft Operations (ACO) and the Private Jet Centre (PJC), ensuring that all operational areas continue to run safely, compliantly, and in accordance with regulatory and statutory requirements.

This step-up role will require the successful candidate to complete the training and shadowing and then cover TACO compliance and remote shifts on a rotational basis.

The successful candidate will use this opportunity to gain a better understanding of the Training and Compliance Officer role to help prepare them for the full TACO role should they wish to apply for it in the future.

The Step Up TACO will mainly be focusing on the operational side of the role with some basic elements of training.

The Step Up TACO will be paid at your normal hourly rate plus an additional hourly rate of £3.32

Responsibilities

• Support the delivery of health and safety requirements, health & safety awareness, and CAP compliance (such as CAP 642 Airside Safety Management, CAP 393 Air Navigation Order 2016 (CAA UK) etc.). CAA/DfT SCD, ICAO Annex 19 - Safety Management Systems (SMS), Operators & Airlines Ground Handling Manuals, IATA Manuals and EASA Commission Delegated Regulation (EU) 2025/20
• Support adherence to documented procedures, operational manuals, and Standard Operating Procedures by assisting with updates following regulatory or legislative changes.
• Support the reporting and resolution of hazards or unsafe acts through the Accident and Safety reporting scheme, ensuring timely escalation to relevant managers.
• Assist in the delivery of safety awareness campaigns and ad-hoc training to promote a proactive safety culture.
• Support the Maintenance and Competency training scheme by acting as an assessor/verifier where qualified, and by helping with monthly assessments and record-keeping.
• Support the training and coaching of staff joining ACO & PJC, assisting with induction and recurrent training to help build competence and customer service standards.
• Support engagement with the Aircraft Operations Manager team by providing updates and feedback on staff training and performance.
• Assist in the delivery and maintenance of training courses across Aircraft Operations & Jet Centre, helping to ensure training packages are accurate, up to date, and aligned with new procedures and instructions.
• Assist in the delivery and maintenance of training courses across Aircraft Operations & Jet Centre, helping to ensure training packages are accurate, up to date, and aligned with new procedures and instructions.
• Support the maintenance and review of training materials and manuals, ensuring annual reviews and timely updates in line with internal Quality Management Systems and external regulatory frameworks.
• Support internal and external audits by helping to provide documentation, evidence, and corrective actions as required.
• Assist with regular internal Team/Turnround audits and contribute to trend analysis and performance monitoring, helping to produce reports where required.
• Support the development of staff competencies by providing feedback, coaching, and mentoring where appropriate.
• Assist with the training and validation of selected staff and help to maintain associated training packages and validation records in.
  • Aircraft push-back procedures (including radio telephony).
  • PRM Operator
  • Air Start
  • Pushback Assistant

Security Responsibilities

• Pay due care and attention to security procedures both on and off site to ensure the safety of yourself and others.
• Ensure security legislative requirements are complied with (such as instructed during initial and annual refresher General Security Awareness Training, GSAT).
• Not to undertake any tasks or functions that will compromise the security of self, others or the organisation and to ensure that any acts that are witnessed that appear to breach security procedures are challenged immediately.
• Ensure any acts which are believed to breach security procedures are reported through the Security Incident reporting scheme and to the relevant managers.

Key Competencies

• 3 years of experience working within Aircraft Operations or our Private Jet centre
• Proven extensive knowledge of Out Bound Baggage, Aircraft Operations, and our Private Jet Centre
• Knowledge of EASA/CAA regulation and IATA requirements(Essential)
• Knowledge of Safety Management System (E)
• Knowledge of our Quality Management System (E)
• Knowledge of Environmental Management System (E)

Qualifications

Education & Training

• Qualified Assessor/ Internal Verifier for the Maintenance and Competency training scheme

Specialist Skills & Knowledge

• Expertise in working within an operational environment on an airfield. (E)
• Computer literate familiar with Microsoft excel, word and PowerPoint (E)
• Excellent written and verbal communication skills (E)
• Ability to analyse and interpret data - driving insights and recommendations for improvement (E)
• Presenting technical information to different stakeholders. (E)
• Ability to deliver results often through others (E)
• Experience of system implementation (records, working systems etc) (E)

Personal Characteristics

• Professional (E)
• People person (E)
• Collaborative, team player (E)
• Ability to engage (E)
• Attention to detail (E)
• Organised and methodical(E)
• Able to work under own initiative(E)
• Ability to work under pressure and to deadlines(E)
• Ability to communicate at all levels(E)

Working Hours

Dependent on step up shifts to be covered

The Company

London City Airport is one of the largest private sector employment sites in the London Borough of Newham. We offer a wide range of interesting and challenging career opportunities for the local community.

With over 2,000 employees here, working either directly for London City Airport Limited or for one of our concession partners, airlines, or other business partners on site, the scope for career satisfaction and progression is huge.

London City Airport is an Inclusive Employer.

At London City Airport we respect and celebrate each other's individual differences. We embrace all backgrounds and abilities of all team members and we work closely with our Inclusion Group A Voice for all to ensure we are an inclusive workplace.

Please note that we only ask candidates to go through the necessary security checks (Criminal Record Checks or CRC) once a position has been offered. If you are approached by a third-party site offering to manage the process for you, please ignore it.

London City Airport Ltd is not currently delivering a Graduate Training Programme but we do run a Work Experience Programme. Please click here to find out more.

Work With Us

Location

As the only airport actually in London, London City Airport is less than a mile from the world-class events venue ExCeL London; three miles from Canary Wharf and six miles from the City of London.