Stage 1 Complaints and Members Enquiries Repairs Resolution Officer

Neway International Ltd; London; Hybrid; GBP 125,000 - 150,000; Part time

Job summary

A local government authority in London is seeking experienced Repairs Resolution Officers to join their Housing team on a temporary basis. The role involves responding to housing-related complaints, collaborating with teams for resolution, and is predominantly hybrid. Candidates should have proven experience in handling complaints and strong investigative skills. This position offers a competitive rate of £19.94 per hour.

Qualifications

• Proven experience handling Stage 1 complaints and Members Enquiries.
• Ability to manage sensitive issues with empathy and efficiency.
• Experience in a hybrid work environment.

Responsibilities

• Respond to Members Enquiries and Stage 1 complaints with professionalism and clarity.
• Investigate housing-related issues thoroughly and draft high-quality responses.
• Collaborate with internal teams to ensure timely resolution of cases.

Skills

Strong written communication

Investigative skills

Empathy

Job description

Overview

Location: Southwark Council, 160 Tooley Street, London

Contract Type: Agency Worker

Hours: 36 hours per week (Monday–Friday, 09:00–17:00)

Start Date: 6th October 2025

Rate: £19.94 per hour

Southwark Council is seeking three experienced Repairs Resolution Officers to join their Housing team on a temporary basis. This hybrid role requires a minimum of 3–4 days per week in the office and offers the opportunity to make a meaningful impact in the community by resolving complex housing complaints and enquiries.

Responsibilities

• Respond to Members Enquiries and Stage 1 complaints with professionalism and clarity
• Investigate housing-related issues thoroughly and draft high-quality responses to Councillors, MPs, and residents
• Collaborate with internal teams to ensure timely and effective resolution of cases

Requirements

• Proven experience handling Stage 1 complaints and Members Enquiries
• Strong written communication and investigative skills
• Ability to manage sensitive issues with empathy and efficiency
• Comfortable working in a hybrid environment

If you’re a proactive and detail-oriented professional with a passion for housing and public service, we’d love to hear from you.