Stadium Retail Manager

Bvsg Ev; Manchester; On-site; GBP 37,000 - 42,000; Part time

Benefits offered by this job

Weekly pay

£17.93 per hour (including holiday pay

Work at iconic stadiums

Career progression

Job summary

Mint People is recruiting a Stadium Retail Manager to oversee the retail operation across an entire stadium stand, leading a team of Section Managers to ensure every kiosk, bar and outlet delivers an exceptional guest experience during events in Manchester.

You will plan, coordinate and execute retail operations before, during and after events, coach staff, drive sales, manage stock and ensure compliance with safety and licensing standards while collaborating with Stadium Operations, Catering,

Qualifications

• Experience managing large-scale retail or hospitality operations in stadiums or high-volume events.
• Proven ability to lead multiple managers or large operational teams.
• Strong commercial awareness with ability to drive sales and operational performance.
• Excellent leadership, communication and decision-making skills.
• Experience managing stock, labour, compliance and financial controls.
• Flexible to work evenings, weekends and major event days.

Responsibilities

• Lead all retail operations across allocated stadium stand.
• Coach and support a team of Section Managers.
• Ensure guest experience across all outlets within the stand.
• Plan, coordinate and execute retail operations around events.
• Monitor sales, customer flow and queue management.
• Oversee stock management and cash handling.
• Ensure compliance with safety, licensing and company standards.
• Collaborate with Stadium Ops, Catering, Security and Event Control.
• Conduct pre-event briefings and post-event debriefs.
• Respond to operational challenges and reallocate resources as needed.

Skills

Stadium management

Team leadership

Commercial awareness

Customer experience

Stock & financial controls

Job description

Join Our Stadium Leadership Team!

Mint People are looking for experienced, driven and inspirational Stadium Retail Managers to oversee retail operations across an entire stadium stand at some of Manchester's biggest sporting and entertainment venues.

As a leading provider of hospitality and event staff, Mint People is proud to supply exceptional management teams to some of the UK's most iconic stadiums. We're looking for operational leaders with a passion for delivering outstanding customer experiences while leading large teams in a fast-paced event environment.

Why Join Mint People?

• Weekly Pay – Get paid every Friday (with two weeks in hand).
• Competitive Pay Rate – Earn £17.93 per hour, including holiday pay.
• Work at Iconic Stadiums – Be part of Premier League fixtures, concerts and major live events across Manchester and the North West.
• Career Progression – Opportunities to develop into senior stadium operations and venue management roles.

Your Role

As a Stadium Retail Manager, you will have overall responsibility for the retail operation across an entire stadium stand, leading a team of Section Managers to ensure every kiosk, bar and food outlet delivers an exceptional guest experience.

You will be responsible for the successful planning, coordination and execution of retail operations before, during and after every event.

Your responsibilities will include:

• Leading all retail operations across your allocated stadium stand, ensuring every outlet is fully operational and event-ready.
• Managing, coaching and supporting a team of Section Managers, providing leadership throughout the event and driving high performance.
• Ensuring exceptional customer service standards are consistently delivered across every retail outlet within your stand.
• Monitoring sales performance, customer flow and queue management, making operational decisions to maximise efficiency and revenue.
• Overseeing stock management across the stand, working with logistics and warehouse teams to ensure all outlets remain fully stocked throughout the event.
• Maintaining full accountability for cash handling procedures, till compliance and end-of-event reconciliations.
• Ensuring all retail operations comply with food safety, licensing, health & safety and company operating standards.
• Working closely with the Stadium Operations Team, Catering Management, Security and Event Control to ensure the smooth delivery of every event.
• Conducting pre-event briefings, operational walkarounds and post-event debriefs, identifying opportunities for continuous improvement.
• Responding quickly to operational challenges, reallocating resources where necessary to maintain service standards across the stand.

What We're Looking For

• Previous experience managing large-scale retail or hospitality operations within a stadium, arena or high-volume event environment.
• Proven experience leading multiple managers or large operational teams.
• Strong commercial awareness with the ability to drive sales and operational performance.
• Excellent leadership, communication and decision—making skills.
• Experience managing stock, labour, compliance and financial controls.
• A proactive, organised and resilient approach, with the ability to thrive under pressure.
• Flexibility to work evenings, weekends and major event days.

Hourly pay rate is based on individual experience, age and the venue requirements.

Job Type: Temporary