Sports Betting Shop: Customer Service Manager

Entain; Sunderland; On-site; GBP 10,000 - 40,000; Part time

Job summary

A dynamic betting company in Sunderland seeks a part-time Retail Customer Service Manager to deliver exceptional customer service and uphold shop standards. Responsibilities include processing transactions, engaging with customers, and maintaining a welcoming atmosphere. Ideal candidates are passionate about service, possess strong communication skills, and can manage challenges professionally. The position includes a flexible schedule, development opportunities, and a commitment to a healthy work-life balance.

Benefits

Optional overtime subject to availability

Pension Scheme

Annual ShareSave

Discounts with hundreds of retailers

Healthcare and wellbeing support

Development opportunities

Qualifications

• Must be 18 years of age or over to work in a betting shop.
• Passion for delivering great customer service.
• Effective communication and relationship-building skills required.
• Self-motivated and proactive attitude essential.
• Ability to handle challenging situations calmly.

Responsibilities

• Deliver outstanding customer service in the betting shop.
• Process customer transactions and handle cash.
• Assist customers with product demonstrations.
• Address customer complaints with empathy.
• Open or close the shop as a key holder.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Cash Handling

Job description

A dynamic betting company in Sunderland seeks a part-time Retail Customer Service Manager to deliver exceptional customer service and uphold shop standards. Responsibilities include processing transactions, engaging with customers, and maintaining a welcoming atmosphere. Ideal candidates are passionate about service, possess strong communication skills, and can manage challenges professionally. The position includes a flexible schedule, development opportunities, and a commitment to a healthy work-life balance.