SPOC Administrator

NHS; Harlow; On-site; GBP 24,000; Part time

Job summary

A leading health service provider in Harlow is seeking a proactive SPOC Administrator to support children and families through the Journey of Autism Diagnosis and Early Support pathway. This part-time role involves providing high-quality administrative support, coordinating appointments, and managing sensitive information. Ideal candidates should have strong communication skills, hands-on experience in administration, and relevant qualifications. A driving license is required for the occasional travel needed across the locality. Join a team dedicated to transforming health and care services.

Benefits

Salary of £23,875 FTE (pro-rated to the hours worked)

Group pension and HCRG terms and conditions

Free tea, coffee, and milk at base location

Access to discounts and offers through My Reward Hub

Online and face-to-face mental and physical well-being help

Career coaching and counselling opportunities

Opportunities for continuing professional development

Innovative funding for ideas to improve health services

Qualifications

• Experience within an administrative role.
• Experience of working within Children’s Services or in an NHS environment.
• Ability to manage challenging and complex situations.

Responsibilities

• Act as the administrative hub, handling enquiries and managing information.
• Coordinate appointments and multidisciplinary meetings.
• Support timely processing of referrals.

Skills

Excellent communication and interpersonal skills

Prioritisation and coordination abilities

Time management and organisation skills

Proficiency in Microsoft Office

Education

GCSE English and Maths, Grade C and above

NVQ Level 3 or equivalent experience

Tools

SystmOne

Job description

We are looking for a proactive and organised SPOC Administrator to join our dedicated team at Florence Nightingale Health Centre, Harlow. This is an exciting opportunity to play a key role in supporting children and families through the JADES (Journey of Autism Diagnosis and Early Support) pathway.

As the first point of contact for the Essex service, you will provide high-quality, responsive administrative support, working closely with colleagues across the Early Childhood and Family Wellbeing Service (ECFWS), partner agencies, and the families we serve.

This is a permanent part‑time position for 35 hours a week.

Due to this role requiring occasional travel across our locality, a full UK driving license is required.

Main duties of the job

As a SPOC Administrator you will:

• Act as the administrative hub for the SPOC Administrator, ensuring all enquiries are responded to promptly and appropriately, including effective signposting.
• Accurately log all information onto SystmOne, including referrals, appointments, telephone contacts, and correspondence.
• Handle confidential and sensitive information with discretion and professionalism.
• Respond to complex booking requests and coordinate appointments, often liaising with multiple services and external agencies.
• Support the ongoing development and improvement of the Essex business.
• Liaise with parents/carers regarding appointments, follow‑ups, and non‑attendance (DNA).
• Provide comprehensive administrative support across the team, including clinicians and partner services.
• Coordinate multidisciplinary meetings, gathering information from parents and external agencies as required.
• Answer and direct telephone calls in a polite, professional, and sensitive manner.
• Support timely and accurate processing of referrals, acting as a gatekeeper for the pathway.
• Record and monitor the progress of children along the ECFWS.

For more details please see the attached Job Description.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do.

We are committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We are a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we may need to close it earlier than the date shown. If you’re keen to join our team, we’d love to hear from you, so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2.

Job responsibilities

Package Description

As a SPOC Administrator, you will be part of our valued team in Essex, receiving access to exclusive rewards and benefits including:

• A salary of £23,875 FTE (pro‑rated to the hours worked)
• Group pension and HCRG terms and conditions
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face‑to‑face help with your mental and physical well‑being from healthy recipes and activity challenges through to post‑trauma support, legal, debt and life management help, as well as career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission

Ideal Candidate:

• GCSE English and Maths, Grade C and above, or equivalent qualification
• Experience within an administrative role
• Excellent communication and interpersonal skills
• Effectively prioritises and coordinates own work alongside work of others
• Ability to use Microsoft Office packages
• Work flexibly as part of a proactive team
• Excellent time management and organisation skills
• Ability to use initiative without close supervision
• Ability to manage challenging and complex situations
• NVQ 3 or equivalent experience
• Experience of working within Children’s Services or in an NHS environment
• Experience of using SystmOne

Person Specification

General Requirements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.