Speech Analytics Platform Specialist (Hybrid)

theforum.social - jobboard; Stockport, Bournemouth; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

A leading UK insurance brand is seeking a Speech Analytics Platform Analyst to design and maintain systems that transform interactions into actionable insights. The ideal candidate will excel in Power BI and SQL, bringing strong analytical skills to enhance customer experience in a hybrid working environment. This role involves collaborating with other departments to ensure effective data utilization, with flexible working options and competitive salary and benefits.

Benefits

Bonus Schemes

Pension of up to 12%

Vitality health insurance

Life Assurance

Qualifications

• Advanced level of Power BI for dashboard creation.
• Strong Excel skills, including data transformation.
• Comfortable using APIs for data management.
• Curious and willing to challenge existing processes.

Responsibilities

• Maintain and optimize analytics platforms.
• Extract and analyze data using SQL and Excel.
• Collaborate to improve customer experience.

Skills

Confident storyteller through data

Advanced Power BI skills

Advanced Excel skills

Working knowledge of SQL

Strong analytical skills

Contact centre speech analytics experience

Job description

A leading UK insurance brand is seeking a Speech Analytics Platform Analyst to design and maintain systems that transform interactions into actionable insights. The ideal candidate will excel in Power BI and SQL, bringing strong analytical skills to enhance customer experience in a hybrid working environment. This role involves collaborating with other departments to ensure effective data utilization, with flexible working options and competitive salary and benefits.