Specialist Project Officer

Colbern Limited; England; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A recruitment agency is seeking a Support Officer for Homelessness Prevention & Advice in England. The role involves providing administrative support across Housing Options, addressing high volumes of telephone queries, and assisting with securing temporary accommodation. Candidates must be prepared to work at least 2 days a week in the office. This position offers a competitive salary of £17.61 per hour and focuses on helping at-risk individuals navigate housing services.

Qualifications

• Minimum of 2 days in the office.
• Experience in handling high volume of telephone queries.
• Administrative support in Housing Options or related fields.

Responsibilities

• Provide administrative support across the activities of the Housing Options Unit.
• Answer telephone calls and provide general advice.
• Make appointments for the Homelessness Prevention & Advice Team.
• Carry out functions to secure temporary accommodation.
• Support processes around the Guaranteed Rent Scheme.

Job description

Support Officer Homelessness Prevention & Advice

Esher • Contract • £17.61 per hour (PAYE)

Our client is looking for an experienced Support Officer in Homelessness Prevention & Advice to provide administrative support across the Housing Options Unit, including Social and Supported Housing, Homelessness Prevention and Advice, Private Rented and Temporary Accommodation Teams.

The role requires a minimum of 2 days in the office at Civic Offices Esher and involves handling a high volume of telephone queries from applicants who are homeless or at risk, maintaining records, responding to correspondence and emails, and making appointments for the Homelessness Prevention & Advice Team.

Responsibilities

• Provide administrative support across the activities of the Housing Options Unit to meet increased demand for services around homelessness and the Council’s Housing Register.
• Answer telephone calls across the three teams as a responsive service, providing general advice, updating records, and responding to correspondence and emails.
• Make appointments for the Homelessness Prevention & Advice Team and, where directed, for the Private Sector and Temporary Accommodation Team and Social and Supported Housing Team.
• Carry out functions to secure temporary accommodation for homeless households, explain conditions of placement, monitor occupation and assist in maximizing income.
• Support processes around the Guaranteed Rent Scheme (GRS) for private sector accommodation and assist in debt recovery.
• Respond to routine correspondence and provide background information for Councillor, MP, Ombudsman enquiries as directed.
• Act as a point of contact for applicants or hoteliers for initial enquiries, primarily at placement, referring to the Private Sector and Temporary Accommodation Team as necessary.

The first part of our recruitment process is to send your CV. If shortlisted, Colbern Limited will contact you within 5 days or may contact you about other job opportunities. Colbern Limited, along with our clients, are an equal opportunities employer.