Specialist, Content and Assessment

Pearson; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading educational organization in Greater London is seeking a Senior Content and Assessment Leader. This role involves guiding assessment processes, ensuring accuracy, and managing content quality. Ideal candidates will possess strong communication, organization, and problem-solving skills, along with relevant experience in an assessment-related role. A commitment to customer centricity and the ability to work under pressure are essential. The role offers a hybrid working environment with competitive benefits.

Benefits

Competitive benefits

Inclusive culture and workplace

Opportunities for personal growth

Qualifications

• Experience in an assessment-related role.
• Capable of managing competing demands and priorities.
• Technical expertise in assessment processes.

Responsibilities

• Guide and support Assessment Leaders with technical expertise.
• Ensure end-to-end assessment processes are fair and accurate.
• Monitor key performance indicators and make relevant improvements.

Skills

Strong communication skills

Organizational skills

Problem-solving skills

Customer centricity

Job description

Role Summary:

The specialist operates with substantial autonomy to examine and validate complex digital and print content, scrutinizing instructional accuracy, accessibility, and user experience. This position participates in peer reviews, addresses nuanced errors, and provides feedback to ensure content aligns with evolving guidelines. The specialist coordinates with project managers and content developers, leveraging technical knowledge to assess quality and offer input on improving workflows. The specialist is accountable for raising systemic quality and accessibility issues, contributing to QA documentation and test protocols, and supports the refinement of review checklists and process improvement. The scope encompasses a diverse array of content types, with decisions confined to moderate-impact issues within functionally assigned projects.

An opportunity has arisen to join the Functional Skills Assessment team as a Senior Content and Assessment Leader contributing to the effective delivery of a qualification suite within Pearson's FS portfolio. You will be joining a positive and supportive culture. The SCAL role will oversee aspects of the Assessment process and take a leading role in producing reports and engaging with many aspects of the business, our customers and the AA workforce to deliver outstanding outcomes with an approach of accuracy and managed calmness. If this sounds like an opportunity that matches your skills and experience and you consider yourself resilient, solution-focused and with positive energy - then the SCAL role may be for you. The ideal candidate for this role should have strong communication, organisation and problem-solving skills, as well as experience working in an assessment-related role.

About the Role

Role Purpose

The purpose of the SCAL role is to support and guide Assessment Leaders with technical expertise and to ensure that end-to-end processes of Assessment are conducted in a fair and accurate manner, in accordance with relevant policies and procedures of Pearson. This role requires the coordination of key team activities, alongside the QDAM within a given number of sectors, including scheduling and administering meetings, contracting and leading of AA workforce and providing feedback to managers and stakeholders as required. Along with the Assessment Leader team this role is responsible for ensuring that quality standards are met and comply with all applicable regulations.

Role

The Senior Content and Assessment Leader will be responsible for guiding and supporting the end-to-end cycle of Assessment for a portfolio of units within Functional Skills. You will be accountable for the accuracy and timeliness of assessment content and outcomes in their assigned area and will provide technical support and training to ensure effective delivery of this. The postholder must be capable of delivering essential assessment tasks accurately and on time within a high-pressure, regulated environment. SCALs on occasion, will also be asked to deliver the series activities associated with external assessment or internal Standards Verification. This is a varied and demanding role, requiring a versatile individual who can effectively balance competing demands and priorities while focusing on achieving overall objectives and key results (OKRs).

Essential Behaviours

• Customer Centricity
• Raising the Performance Bar
• Collaboration for Value
• Inspiring Leadership in Role

Key Accountabilities

People

• Deputise for the Qualification Delivery and Award Manager (QDAM) as required
• Lead the training, mentoring and upskilling of the assessment team for their specialist area
• Value the needs and rights of others
• Be responsible for the day-to-day management of processes within the relevant assessment team
• Represent the Assessment team at meetings or other events

Customer Service

• Think “customers first” to ensure a great customer experience
• Continually review CRM data for the assessment team to ensure accurate and timely responses to customer queries
• Use customer relationship management tools to identify opportunities to support customers further and improve the customer experience
• Review CSAT scores and information for the assessment team and lead improvements to ensure it aligns with a positive customer experience
• Work collaboratively with the ICC to proactively reduce CRMs for the assessment team

Data Management

• Monitor key performance indicators, including analysing reports, and taking relevant action where needed
• Analyse assessment performance data with a view to making improvements and defending decisions in relation to pass marks or the setting of grade boundaries
• Support the Assessment team in the processing of data relevant to their roles

Quality Management

• Be a technical specialist in one or more of the key content and assessment processes
• Be responsible for accurate Content and Assessment management for their allocated assessments
• Lead projects to respond to key external or internal requirements, and with continued improvement and simplification in mind
• Lead projects to improve, simplify and document processes

Relationship Management

• Manage performance of contractors
• Work closely with key stakeholders to ensure accurate content production and timely assessment results
• Develop a network of internal stakeholders across the team to facilitate key working relationships that add value

Your rewards & benefits

• We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families, too.
• Please see our attractive UK benefits here: Pearson Jobs - Benefits
• We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
• Pearson is an Affiramtive Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
• If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].
• Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
• Workplace Type: Hybrid

Who we are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn’t just what we do. It’s who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job: Content Creation

Job Family: LEARNING_&_CONTENT_DEVELOPMENT

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 21897