Spa & Wellness Front Desk Associate

Bannatyne Group; Crewe; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Complimentary meals

Flexible schedule

28 days annual leave

Free gym membership

Spa membership for another person

Job summary

Bannatyne Group is seeking a welcoming Front of House Assistant to greet guests, handle inquiries, and support reception operations in a wellness setting. You will manage bookings, assist with promotions, and ensure a tidy, inviting reception zone.

The role emphasizes strong interpersonal skills, a patient, customer-focused approach, and the ability to multitask across front desk duties within a spa environment.

Qualifications

• Proven customer service experience is desirable.
• Hospitality/reception experience preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Handle emails, phone calls, and in-person inquiries.
• Prepare and service beverages and light snacks where applicable.
• Manage spa bookings and appointments for a smooth schedule.
• Answer questions about spa services and products.
• Process payments and maintain a clean reception area.

Skills

Customer service

Reception

Interpersonal skills

Organisational skills

Job description

Bannatyne Group is seeking a welcoming Front of House Assistant to greet guests, handle inquiries, and support reception operations in a wellness setting. You will manage bookings, assist with promotions, and ensure a tidy, inviting reception zone.

The role emphasizes strong interpersonal skills, a patient, customer-focused approach, and the ability to multitask across front desk duties within a spa environment.