Wellness Front Desk & Guest Experience Coordinator

Bannatyne Group; Basingstoke; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free gym membership

Lunch or breakfast

Flexible schedule

Annual leave 28 days

Spa treatment discount 30%

Spa goods discount 20%

Meals & drinks 50% off

Development training

Mental health support

Length of service awards

Staff awards & bonuses

Entertainment & shopping discounts

Job summary

Bannatyne Group is seeking a welcoming Front of House Assistant to greet guests and manage the reception with efficiency and warmth. You will handle emails, calls and in-person queries, coordinate spa bookings and assist with promoting services and products to guests.

The role requires strong interpersonal and communication skills, a genuine passion for health and wellness, and the ability to multitask in a busy environment while ensuring a calm, inviting reception experience for every visitor.

Qualifications

• Strong interpersonal and communication skills with a customer-focused attitude.
• Welcoming demeanour and professional appearance to create a positive first impression.
• Ability to manage reception tasks and handle multiple inquiries calmly.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Deal with emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where a cafe exists.
• Manage spa bookings and appointments for a smooth scheduling process.
• Provide information about spa services, treatments and products.
• Process payments and run the reception area efficiently.
• Assist with promoting spa services and retail products.
• Keep the reception area clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and staff to ensure seamless service delivery.
• Log visitors and contractors correctly.
• Complete any required training for the role.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Organizational skills

Multitasking

People skills

Tools

Booking systems

Basic computer skills

Job description

Bannatyne Group is seeking a welcoming Front of House Assistant to greet guests and manage the reception with efficiency and warmth. You will handle emails, calls and in-person queries, coordinate spa bookings and assist with promoting services and products to guests.

The role requires strong interpersonal and communication skills, a genuine passion for health and wellness, and the ability to multitask in a busy environment while ensuring a calm, inviting reception experience for every visitor.