Wellness Front Desk Assistant | Guest Experience

Bannatyne Group; Metropolitan Borough of Solihull; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

complimentary lunch or breakfast

Flexible schedule

28 days annual leave increases with 1

Job summary

Bannatyne Group is seeking a Front of House Assistant to welcome guests and maintain a smooth reception area across our wellness facilities. You will handle enquiries, bookings and light refreshments with a friendly, professional approach.

The role suits someone with strong interpersonal skills, a passion for health and wellness, and the ability to multitask in a busy environment. Weekend availability is often required.

Qualifications

• Strong customer service and communication skills.
• Experience in reception or front-of-house roles is desirable.
• Proven ability to handle bookings and guest inquiries efficiently.

Responsibilities

• Greet guests and manage a warm, professional reception.
• Handle emails, calls and face-to-face queries with courtesy.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments with accuracy.
• Provide information about spa services, treatments and products.
• Process payments and keep the reception area tidy and welcoming.
• Promote spa services, offers and retail products to guests.
• Coordinate with therapists and staff to ensure smooth service.
• Log visitors and contractors as required and complete training.

Skills

Interpersonal skills

Customer service

Reception duties

Booking systems

Organisational skills

Multitasking

Tools

Booking systems

Job description

Bannatyne Group is seeking a Front of House Assistant to welcome guests and maintain a smooth reception area across our wellness facilities. You will handle enquiries, bookings and light refreshments with a friendly, professional approach.

The role suits someone with strong interpersonal skills, a passion for health and wellness, and the ability to multitask in a busy environment. Weekend availability is often required.