Front of House Assistant

Bannatyne Group; Basingstoke; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free gym membership

Lunch or breakfast

Flexible schedule

Annual leave 28 days

Spa treatment discount 30%

Spa goods discount 20%

Meals & drinks 50% off

Development training

Mental health support

Length of service awards

Staff awards & bonuses

Entertainment & shopping discounts

Job summary

Bannatyne Group is seeking a welcoming Front of House Assistant to greet guests and manage the reception with efficiency and warmth. You will handle emails, calls and in-person queries, coordinate spa bookings and assist with promoting services and products to guests.

The role requires strong interpersonal and communication skills, a genuine passion for health and wellness, and the ability to multitask in a busy environment while ensuring a calm, inviting reception experience for every visitor.

Qualifications

• Strong interpersonal and communication skills with a customer-focused attitude.
• Welcoming demeanour and professional appearance to create a positive first impression.
• Ability to manage reception tasks and handle multiple inquiries calmly.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Deal with emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where a cafe exists.
• Manage spa bookings and appointments for a smooth scheduling process.
• Provide information about spa services, treatments and products.
• Process payments and run the reception area efficiently.
• Assist with promoting spa services and retail products.
• Keep the reception area clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and staff to ensure seamless service delivery.
• Log visitors and contractors correctly.
• Complete any required training for the role.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Organizational skills

Multitasking

People skills

Tools

Booking systems

Basic computer skills

Job description

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.

Ready to be the face of Bannatyne and create memorable experiences for our guests?

Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.

Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.