Spa Therapist - 32hrs / Week

Hilton; Southampton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hospitality company in Southampton seeks a Spa Team Member to deliver exceptional customer service and manage spa procedures. The role offers a part-time contract with an hourly rate of £12.71 plus commission. Candidates should have experience in the spa industry and a positive attitude towards guest interactions and teamwork. Comprehensive benefits, including meals and discounts, are provided.

Benefits

Uniform provided

Free and healthy meals when on duty

Personal development programmes

Team Member Travel Program

High street discounts

Holiday: 28 days including bank holidays

Free Parking

Inclusive team member areas

Team member incentives

Qualifications

• Demonstrated experience in the spa industry.
• Strong communication skills with clients and colleagues.
• Willingness to uphold high customer service standards.

Responsibilities

• Manage procedures and ensure compliance with standards.
• Assist with client bookings and payments.
• Work towards department sales targets.

Skills

Experience working in the spa industry

Positive attitude

Good communication skills

Committed to delivering a high level of customer service

Excellent grooming standards

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

Education

Relevant qualifications

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025

No two days or two hotels are the same, but our spirit and passion for hospitality brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Hourly Rate of £12.71 plus 10% retail sales commission based on targets

Please note that this is a part-time 32 hour contract

A WORLD OF REWARDS

• Uniform provided
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays
• Free Parking
• Modern and inclusive Team Member’s areas
• Team member incentives

What will I be doing?

• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Ensure team works to meeting department sales targets and ensure that sales are recorded accurately

What are we looking for?

• Experience working in the spa industry
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Passion for customer service
• Relevant qualifications

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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