Spa Therapist

Stanley House; Lancashire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious boutique country hotel in Lancashire is seeking a Spa Attendant to provide exceptional guest experiences. As a frontline member of the staff, you will be responsible for maintaining high customer service standards and ensuring a serene environment for guests. Ideal candidates should have prior hotel spa experience, excellent time management, and multitasking skills. The position offers flexible shifts and a competitive pay package, along with exciting benefits such as discounts and development opportunities.

Benefits

Flexible shifts

Exclusive team member discounts

Continuous learning opportunities

Free access to employee assistance program

Team member incentives

Uniform provided

Competitive pay package

Additional leave

Qualifications

• Previous experience within a hotel spa therapist position is ideal.
• Must be presentable, professional, and upbeat.
• Ability to multitask duties with a high level of detail orientation.

Responsibilities

• Meet and exceed personal and professional targets set by management.
• Ensure guest service satisfaction is maintained to a high standard.
• Maintain health and safety policies and procedures.

Skills

Customer service

Time management

Detail orientation

Multitasking

Job description

Spa attendants are the frontline employees of the spa industry. They're responsible for providing guests with an exceptional experience while they relax, unwind, and treat themselves to a variety of services. The position includes shift work, over weekdays and weekends.,

Responsibilities

• To meet and sometimes exceed personal and professional targets set by the Head Therapist or Spa Manager on a weekly/monthly basis
• Good time management of column
• Attend training sessions where necessary
• There may are may not, from time to time require a change in specific duties and/ or role to cover the needs of the business in the event of sickness/shortness in staff should it be necessary or pertinent on the day
• Making sure the guest service satisfaction is to a high standard
• To work alongside other colleges and making sure the spa operates as it should.
• Good time management and task orientation in general - this also includes the organisation of time around guests to ensure all jobs are completed.
• Delivery of high customer service, ensure that every guest is treated professionally and guest concerns are effectively understood.
• Maintaining 5 star standards throughout the spa and by walking through all areas as well as ensuring that clean down, set up and care of items is adhered to and you are using any/all check sheets
• Report all/any maintenance requests or defects to the Senior Spa Attendant or Spa Manager where necessary
• Conduct inventory as well as checking product usage and stock levels.
• Ordering of all stock in a timely manner to ensure the spa is well equipped, within the constraints of the budget
• Maintain and work within the health and safety policies and procedures
• Ensure all items are hygienically used and stored correctly
• Making sure changing rooms, thermal and spa lounge are up to the standards they should be and restocked throughout the day

About the role

We are seeking an enthusiastic and personable team player who will join our spa therapist team. You must be presentable, professional, and upbeat. You should have a high level of detail orientation to maintain the 5 bubble spa environment and ability to multitask duties. Previous experience within a hotel spa therapist position is ideal.

Company

Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred's Brasserie and a world-class spa, Stanley House is truly a hotel like no other.

Benefits

• Flexible shifts to suit your lifestyle
• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Continuous learning & development opportunities
• Free access to 24/7 employee assistance program
• Team member of the month - £100 and Team member of the year - £500
• Uniform Provided
• Competitive pay and package including incentives
• Additional annual leave and family leave

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members. #BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial