Spa Receptionist / Host - The Municipal Hotel & Spa MGallery

Rbh Hospitality Management; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading hospitality management company in Liverpool is seeking a Spa professional to provide exceptional service and maintain high standards of cleanliness. The role involves managing guest communications and reservations while ensuring a memorable spa experience. Ideal candidates will have a passion for service and teamwork skills, contributing to a luxurious atmosphere in the new 5* Hotel & Spa.

Benefits

Friends and family rates

Discounted local parking

Free meals on duty

Social events

Qualifications

• A passion for your profession and providing exceptional service.
• Experience in guest relations and spa services preferred.
• Able to manage communications and reservations effectively.

Responsibilities

• Provide personalised service and exceptional care to guests.
• Manage communications and reservation systems efficiently.
• Maintain cleanliness and presentation of spa facilities.

Skills

Positive can-do attitude

Exceptional teamwork skills

Proactivity in maintaining standards

Job description

Reporting to the Spa Manager, you can expect your working day to include the following responsibilities:

• Provide personalised service to begin the guests' timeless Spa memory, putting them at ease with exceptional care, professionalism, and efficiency.
• Manage all forms of communications and reservations/payment systems, planning in advance of guest arrival and communicating with the Spa Team and relevant departments.
• Explain the benefits of the Spa Journey in detail, selling quality treatments and retail products based on personalised client requirements.
• Ensure high standards of cleanliness, presentation, and maintenance of pool areas, spa, gym, changing rooms, and relaxation areas.
• Recommend appropriate Spa retail and food and beverage products based on client needs, capturing revenue across all revenue opportunities and streams within the Spa.
• Complete Pool Testing & Thermal checks and maintenance, adhering to lifeguarding responsibilities.

We are looking for a candidate with:

• A positive can-do attitude, a passion for your profession, and exceptional teamwork skills.
• Proactivity in maintaining the Spa to the highest standard at all times.

About us:

We opened the first 5* Hotel in Liverpool, The Municipal Hotel & Spa MGallery, in May 2023. Our team aspires to create memorable, heartfelt moments for all life enjoyers, immersing them in our hospitality and creating unique stories. We boast 179 stunning bedrooms, various restaurants, bars, and a state-of-the-art spa sanctuary experience.

As a member of our team, you will be part of the Accor and RBH group, with benefits including the ALL Heartists program, providing employees with the opportunity to enjoy memorable experiences throughout the year. You will also receive benefits such as friends and family rates, discounts, free meals on duty, gratuities, discounted local parking, and social events.