Spa Reception Supervisor

Marriott Hotels Resorts; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Scotland is seeking a Reception Supervisor for its One Spa. This full-time role involves managing the spa reception team and ensuring outstanding customer service. Candidates should have experience in supervisory roles with a strong background in customer service within a luxury environment. The position offers a competitive salary, various benefits including inclusive meals and discounts, and opportunities for career growth.

Benefits

Competitive salary

28 days holiday plus bank holidays

50% off Spa Treatments

Employee healthcare plan

Refer a friend bonus

Qualifications

• Previous experience in leading/supervising a team.
• Client-facing role in a luxury five-star environment preferred.
• Excellent written and spoken English.

Responsibilities

• Supervise and develop the Spa Reception and Spa Attendant Teams.
• Ensure operational procedures and standards are adhered to.
• Handle guest enquiries and bookings effectively.

Skills

Customer service

Team leadership

Communication skills

Adaptability

Tools

Hotel/spa booking software

Job description

Description

The award winning One Spa has an exciting opportunity for a Reception Supervisor.

Regarded as Europe’s most advanced city spa One Spa at the Sheraton Grand Hotel & Spa Edinburgh is a natural balance of energy, water and heat in a beautiful light-filled space. The philosophy at One Spa is all-encompassing; down to the smallest details the Spa is designed to comfort, pamper and relax.

This exciting role will see you assist management in driving the profitability and success of our award winning urban Spa. You will help to supervise the team to deliver outstanding service levels in treatment retail and membership sales.

We are looking for a hands‑on experienced candidate who has a strong customer service background in spa and/or hospitality. Experience working in a luxury environment is an advantage. If you are looking to develop your career in Spa Management this could be the ideal opportunity for you.

The role is a full time permanent position working 40 hours per week across 7 days to include weekends and involves early and late shift cover with the earliest start time of 6am and the latest finish time of 10.30pm.

Responsibilities

Working with the spa management team the role involves supervision and development of the Spa Reception and Spa Attendant Teams ensuring that all operational procedures, codes of conduct and standards of appearance are adhered to, that bookings are made to maximise the business, and that all clientele receive the best possible service.

You will lead, support and motivate the Spa Reception and Spa Attendant Teams, demonstrate initiative at all times, and project a pleasant, positive and professional image.

This is a hands‑on role where you will also be responsible alongside the teams for welcoming guests, answering spa enquiries, handling cash, and observing set standards. You will also motivate and inspire the teams in their daily responsibility of membership, treatment and retail sales, promoting a culture of upselling.

You will ensure full liaison with all team members of the Spa & Hotel departments, have strong communication, organisational and team‑working skills, and work to impeccable 5‑star standards. This role also requires covering Spa Duty Manager shifts as required.

Attributes Required

• Previous experience in leading/supervising a team
• Previous experience in a client‑facing role within a luxury five‑star environment (a distinct advantage)
• Experience working with hotel/spa booking and scheduling software
• Excellent written and spoken English
• Flexible and adaptable approach to working hours
• Impeccable personal presentation
• Excellent understanding of client care and five‑star standards
• Genuine interest in holistic spa philosophy
• Committed, enthusiastic, organised and customer‑focused
• Ability to work reactively and proactively
• Ability to work as part of a dedicated and passionate team

So why work for the world's largest hospitality company

• A competitive salary plus free meals whilst on duty.
• 28 days holiday each year including bank holidays; increases to a maximum of 33 days (pro‑rata) after further service.
• Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels.
• Discounts on your supermarket shop, other shopping and experiences through our Marriott Benefit Hub.
• 50% off Spa Treatments and 50% gym membership within our One Spa.
• 24/7 employee healthcare plan with access to mental healthcare first aiders.
• Refer a friend to work with us and receive a £500 bonus.
• Opportunities for career progression, transfer around the world, and to get involved in our charitable and community activities.

Many more benefits; however, most importantly we will help you grow and develop you as an individual.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status and other basis protected by applicable law.

Required Experience

Manager

Employment Type

Full‑Time

Experience

years

Vacancy

1