Solutions Engineer

Global-e Online Ltd.; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading cross-border e-commerce platform is looking for a Solutions Engineer in Greater London. The role involves technical discussions, integration support, and educating clients on our platform. Ideal candidates have over 3 years of experience in solution design, strong communication skills, and a degree in Computer Science. Join us to help businesses expand their international sales through technology.

Qualifications

• 3+ years experience in solution design/integration with client interaction.
• Ability to convey complex technical concepts to various audiences.
• Experience working with diverse technological environments.
• Previous experience in logistics/operations is advantageous.

Responsibilities

• Help clients understand the Global-e platform's features.
• Identify business opportunities and customer technical objections.
• Guide clients on integration strategy and best practices.
• Provide ongoing technical assistance and education.

Skills

Strong communication skills

Problem-solving skills

Technical understanding of systems integration

Experience in eCommerce

Education

BA/BS/Master degree in Computer Science

Tools

API implementation (RESTful services)

Relational databases (SQL)

Job description

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically.

With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.

We're looking for a skilled and enthusiastic Solutions Engineer to play a key role in supporting our Sales, Project, Product and R&D teams, conducting technical discussions with online retailers and brands wishing to expand their cross-border business with Global-e.

The job will include leading the technology and integration tracks in face‑to‑face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-e’s systems, as well as taking client’s feedbacks, inputs and requests back to the Product and R&D teams.

Responsibilities

• Help clients understand the power and flexibility of Global-e’s platform, explaining technical features and problem solving any potential roadblocks
• Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments
• Make recommendations on integration strategy required to successfully implement a complete solution providing “best practice” advice to customers to optimize the integrated Global-e platform effectiveness
• Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments
• Provide ongoing education and technical assistance to current partners and integrate clients
• Become a Product expert up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing “field-level” feedback from clients and prospects - act as the Product’s and R&D’s teams mediator

Requirements

• 3+ years experience in solution design / integration with direct client interaction, in SaaS-based environment - solutions engineer role preferred
• Strong communication skills with the ability to deliver a solution pitch and convey complex technical concepts to both technical and non-technical audiences
• BA/BS/Master degree in Computer Science or another technical field
• Firm understanding of systems integration concepts, API implementation (RESTful services) and relational databases (SQL)
• Established problem-solving skills and troubleshooting abilities
• Experience in close working interactions with distant teams
• Ability to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space
• Ability to multitask and work well under deadlines in a changing environment
• Previous experience in eCommerce and Logistics/Operations environment is a strong advantage