Solution Engineer

Intezer; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A cybersecurity company based in the UK is looking for a Pre-Sales Engineer to join their team. The ideal candidate will provide technical expertise and professional services, ensuring customer satisfaction and effective onboarding processes. Responsibilities include conducting successful POCs, understanding and recommending security processes, and assisting customers with any issues. Required skills include pre-sales experience, strong communication, and familiarity with the technological ecosystem. Python or JavaScript scripting experience is a plus.

Qualifications

• Experience in Pre-Sales and/or Customer success roles.
• Familiarity with various products and processes in the security ecosystem.
• Excellent verbal and written English skills.

Responsibilities

• Work with Sales Team to conduct a successful POC process.
• Maintain customer relationships and ensure satisfaction.
• Assist customers with product questions and issues.

Skills

Pre Sales experience

Customer success experience

Customer-facing roles

Communication skills

Tools

Python scripting

JavaScript scripting

Job description

About Us

Intezer is a leading provider of AI‑powered technology for autonomous security operations. With a focus on innovation and quality, its Autonomous SOC Platform is designed to investigate incidents, make triage decisions, and elevate findings about serious threats like an expert Tier 1 SOC analyst (but without the burnout, skill gaps, and alert fatigue).

Job Description

The Pre‑Sales Engineer will provide our customers with technical expertise and professional services to ensure they meet their objectives. They are a key component of our company’s success, working together with customers, partners, and their Intezer colleagues.

Responsibilities

• Work with Sales Team and conduct a success POC, responsible for the POC process and management
• Understand each customer’s security process and make recommendations based on Intezer’s solution and best practices
• Customer ongoing communication – proactively reaching out to our customers and ensuring maximum utilization of our solution, while keeping their satisfaction levels up
• Establish highly effective relationships with senior executives and key decision-makers to ensure a close and successful long‑term business relationship
• New customer onboarding – work with our new customers to design, deploy, configure and integrate Intezer solution in their environment and workflows
• Customer services – assist customers with their product questions and issues, and work with the Intezer teams to resolve the issues and answer questions
• Identify up‑sell opportunities and communicate potential risks that would threaten renewals
• Monitor and maintain client health score and proactively drive action throughout the customer lifecycle to reduce churn risk

What do you need to succeed?

• Pre Sales and / or Customer success experiences
• Experience in customer‑facing roles
• Familiarity with the different products, processes and ecosystem

Nice to have

• Experience as a Security Incident Responder or SOC analyst / manager
• Linux system administration & troubleshooting experience
• Ability to develop and maintain scripts in Python or JavaScript

Communication Skills

• Excellent verbal and written English language skills. Additional language - a plus
• Ability to work under pressure, and to prioritize tasks accordingly

Team Player

• Lead Cross‑functionally – Collaborate with internal teams to drive alignment, understand customer perceptions and partner together to exceed customer expectations
• Work closely with Product and Professional Service teams to track optimization requests, best practices / technical recommendations and ensure account issues are resolved quickly