Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Swindon; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

A leading company is seeking a Solution Architect with a focus on Customer Service for a permanent position in Swindon or London. This role involves defining technology roadmaps and ensuring successful implementations in a large organization, with a competitive salary up to £110k plus bonuses and benefits.

Benefits

Pension

Additional benefits

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Background in Agile and product-centric technology development.
• Expertise in Salesforce, preferably Financial Services Cloud.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Collaborate with Customer Focused Engineering product teams.
• Ensure successful implementation with end-to-end solution architecture.

Skills

Solution Architecture

Agile

Digital Solution Architecture

Customer Journey

Tools

Salesforce

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Swindon, Wiltshire

Client:

Hawksworth

Location:

Swindon, Wiltshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Hawksworth is recruiting for a Solution Architect with experience in the Customer Service Line for a large organization. This role involves working closely with Customer Focused Engineering product teams to define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The position is permanent.
• Location: Swindon or London (hybrid working, minimum once a month in the office)
• Salary: £75k - £110k + up to 18% bonus + pension and other benefits.
• The client is a global Financial Services company; experience in Financial Services is highly desirable.

Required skills and experience:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital solution architecture with a focus on customer functions
• End-to-end solution architecture covering design, modeling, coding frameworks, integrations, and operational ownership
• Expertise in Salesforce, preferably Financial Services Cloud
• Experience in enabling CRM within complex application ecosystems
• Customer Journey experience

If you have the relevant Solution Architecture experience focused on Customer Service, please apply now!