Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Worcester; Hybrid; GBP 90,000 - 110,000; Full time

Job summary

A leading organization is seeking a Solution Architect with expertise in Customer Service. The role is permanent and hybrid, requiring at least one office visit monthly. Responsibilities include defining technology roadmaps and managing solution architectures, with a strong focus on customer-centric solutions. The package includes a competitive salary up to £110k, a bonus, and excellent pension benefits.

Benefits

Pension plan

Excellent benefits package

Hybrid working arrangements

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Background in Agile and customer-centric technology.
• Expertise in Salesforce and enabling CRM within complex ecosystems.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Work closely with product teams to ensure successful implementation.
• Manage end-to-end architecture for customer products.

Skills

Agile

End-to-end solution architecture

Salesforce

Customer Journey experience

Digital solution architecture

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, worcester

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Client:

Hawksworth

Location:

worcester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is recruiting for a Solution Architect with experience in the Customer Service line for a large organization. This role involves working closely with Customer Focused Engineering product teams to define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The position is permanent.
• Location: Worcester, UK
• Hybrid working: minimum once a month in the office
• Salary: up to £110k + up to 18% bonus + excellent pension plan and benefits

Required Skills and Experience:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital solution architecture, especially customer-centric functions
• End-to-end solution architecture experience for customer products, including design, modeling, integrations, and operational ownership
• Expertise in Salesforce, preferably Financial Services Cloud
• Experience enabling CRM within complex application ecosystems
• Customer Journey experience

If you have relevant Solution Architecture experience, particularly in Customer Service, please apply now!