Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Oxford; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

A global Financial Services company is seeking a Solution Architect specializing in Customer Service. The role involves collaborating with product teams to define technology roadmaps, delivering solutions, and working in a hybrid model with on-site requirements. Applicants should possess relevant experience in agile environments and Salesforce.

Benefits

Excellent pension plan

Additional benefits

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Expertise in designing solutions using Salesforce, preferably Financial Services Cloud.
• Background in Agile and customer-centric development.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Work closely with Customer Focused Engineering product teams.
• Enable CRM within complex application ecosystems.

Skills

Solution Architecture

Agile

Product-centric technology development

Digital-focused solution architecture

Salesforce

Customer Journey

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, oxford district

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Client:

Hawksworth

Location:

oxford district, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is recruiting for a Solution Architect with experience in the Customer Service Line for a large organization. This role involves working with an architecture team that collaborates closely with Customer Focused Engineering product teams. You will define and deliver technology roadmaps and solution architectures to ensure successful implementation.

• The position is permanent.
• Location: Oxford district, United Kingdom
• Hybrid working: minimum once a month in the office
• Salary: up to £110k + up to 18% bonus + excellent pension plan and other benefits.

The client is a global Financial Services company, so a Financial Services background is highly desirable.

Required skills and experience:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital-focused solution architecture with customer-centric functions
• End-to-end solution architecture for customer products, including design, modeling, coding frameworks, integrations, and operational ownership
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud)
• Experience in enabling CRM within complex application ecosystems
• Customer Journey experience

If you have Solution Architecture experience focused on Customer Service, please apply now!