Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Southampton; Hybrid; GBP 85,000 - 110,000; Full time

Job summary

A leading global Financial Services company is seeking a Solution Architect to join their team in Southampton. This permanent role involves defining technology roadmaps and delivering solutions with a strong focus on customer service. The ideal candidate will have experience in medium to large organizations, especially within the financial services sector.

Benefits

Up to 18% bonus

Pension plan

Flexible working

Qualifications

• Experience as a Solution Architect in medium-large organizations.
• Expertise in Salesforce, preferably Financial Services Cloud.
• End-to-end solution architecture for customer products.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Work closely with Customer Focused Engineering product teams.
• Ensure successful implementation of customer-centric functions.

Skills

Agile

Salesforce

Customer Journey

Solution Architecture

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Southampton

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Client:

Hawksworth

Location:

Southampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is recruiting for a Solution Architect with experience in the Customer Service line for a large organization. This role involves working closely with Customer Focused Engineering product teams to define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The position is permanent.
• Location: Southampton (hybrid working, minimum once a month in the office)
• Salary: up to £110k + up to 18% bonus + pension plan and other benefits.
• The client is a global Financial Services company; experience in Financial Services is highly desirable.

Required skills and experience:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital-focused solution architecture with customer-centric functions
• End-to-end solution architecture for customer products, including design, modeling, frameworks, integrations, and operational ownership
• Expertise in Salesforce, preferably Financial Services Cloud
• Experience in enabling CRM within complex application ecosystems
• Customer Journey experience

If you have Solution Architecture experience focusing on Customer Service, please apply now!