Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Cheltenham; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

A leading company in the financial services sector is seeking a Solution Architect based in Cheltenham. The role involves designing end-to-end solutions with a focus on customer service, leveraging Agile methodologies and expertise in Salesforce. This permanent position offers a competitive salary, hybrid working options, and excellent benefits.

Benefits

Excellent pension plan

Up to 18% bonus

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Background in Agile and customer-centric functions.
• Expertise in Salesforce, preferably Financial Services Cloud.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Work closely with Customer Focused Engineering product teams for successful implementation.

Skills

Agile

Product-centric technology development

End-to-end solution architecture

Salesforce

Customer Journey

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Cheltenham

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Client:

Hawksworth

Location:

Cheltenham or London/Bristol (hybrid working)

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is recruiting for a Solution Architect with experience in the Customer Service line for a large organization. This role involves working closely with Customer Focused Engineering product teams to define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The position is permanent.
• Location options include Cheltenham, London, or Bristol, with hybrid working (minimum once a month in the office).
• Salary ranges from £75k to £110k, plus up to 18% bonus, an excellent pension plan, and other benefits.
• The client is a global Financial Services company; a background in Financial Services is highly desirable.

Required skills and experience:

• Experience as a Solution Architect in medium to large organizations.
• Background in Agile, product-centric technology development, and digital-focused solution architecture, especially in customer-centric functions.
• End-to-end solution architecture experience for customer products, including design, modeling, coding frameworks, integrations, and operational ownership.
• Expertise in designing solutions using Salesforce, preferably Financial Services Cloud.
• Experience in enabling CRM within complex application ecosystems.
• Customer Journey experience.

If you have Solution Architecture experience with a focus on Customer Service, please apply now!