Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Bristol; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

A leading global Financial Services company is seeking a Solution Architect specializing in Customer Service. This permanent position offers a competitive salary of up to £110k plus bonuses and excellent pension benefits. The role requires a strong background in Agile product development and expertise in Salesforce to design customer-focused solutions.

Benefits

Excellent pension plan

Up to 18% bonus

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Background in Agile and digital-focused solutions.
• Expertise in designing solutions within complex application ecosystems.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Drive successful implementation with architecture and product teams.
• Collaborate closely on customer service-focused projects.

Skills

Agile

Customer Journey experience

End-to-end solution architecture

CRM enabling

Product-centric technology development

Tools

Salesforce

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, bristol

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Client:

Hawksworth

Location:

bristol, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth are now recruiting for a Solution Architect who has good experience in the Customer service line for a large organisation. This opportunity will join an architecture team that collaborate closely with Customer Focused Engineering product teams. You will define and deliver technology roadmaps and solution architectures, driving successful implementation.

• The vacancy is permanent.
• Location: London or Bristol
• Hybrid working (expectation is minimum once a month in the office)
• Salary: £75k - £110k + up to 18% bonus + am excellent pension plan and other benefits.
• The client is a global Financial Services company, so a Financial Services background is highly desirable.

We need the following skills and experience:

• Tenure as a Solution Architect and in medium to large organisations
• Background in Agile , product-centric technology development and digital focused solution architecture with experience of customer centric functions.
• End-to-end solution architecture for customer products covering design, modelling, coding frameworks, integrations and operational ownership.
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud).
• Expertise in enabling CRM within complex application ecosystems.
• Customer Journey experience

If you have the Solution Architecture experience, we require specialising in Customer Service line, then please apply now!