Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Basingstoke; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

A leading global financial services company seeks a Solution Architect to join their team in Basingstoke or London. The role involves defining technology roadmaps and solution architectures within a collaborative team. The ideal candidate will possess a strong background in customer service solutions and Salesforce technologies, contributing to the firm's initiatives in a hybrid working environment.

Benefits

18% bonus

Excellent pension plan and benefits

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Expertise in designing solutions using Salesforce, preferably Financial Services Cloud.
• Background in product-centric technology development.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Work within an architecture team collaborating with product teams.
• Ensure successful implementation of invited solutions.

Skills

Solution Architecture

Agile

Digital-focused solution architecture

Customer Journey experience

Tools

Salesforce

Job description

Social network you want to login/join with:

Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Basingstoke

col-narrow-left

Client:

Hawksworth

Location:

Basingstoke or London (Hybrid working, minimum once a month in the office)

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

col-wide

Job Description:

Hawksworth is recruiting for a Solution Architect with experience in the Customer Service Line for a large organization. This role involves working within an architecture team that collaborates closely with Customer Focused Engineering product teams. The successful candidate will define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The position is permanent.
• Location: Basingstoke or London
• Hybrid working model (minimum once a month in the office)
• Salary: £75k - £110k + up to 18% bonus + excellent pension plan and benefits.
• The client is a global Financial Services company; a background in Financial Services is highly desirable.

Required skills and experience:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital-focused solution architecture with customer-centric functions
• End-to-end solution architecture covering design, modeling, coding frameworks, integrations, and operational ownership
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud)
• Experience in enabling CRM within complex application ecosystems
• Customer Journey experience

If you have Solution Architecture experience specializing in Customer Service, please apply now!