Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Birmingham; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

A global Financial Services company is seeking a Solution Architect specializing in Customer Service. This permanent role located in Birmingham requires strong experience in solution architecture, particularly with Salesforce, and offers a competitive salary and benefits package including a bonus and pension.

Benefits

Excellent pension plan

18% bonus potential

Comprehensive benefits package

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Background in customer-centric technology development and architecture.
• Expertise in Salesforce and CRM integrations.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Work closely with product teams for successful implementation.
• Enable CRM within complex application ecosystems.

Skills

Solution Architecture

Agile

Customer Journey

Salesforce

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Birmingham

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Client:

Hawksworth

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is recruiting for a Solution Architect with experience in the Customer Service line for a large organization. This role involves working closely with Customer Focused Engineering product teams to define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The position is permanent.
• Location: Birmingham
• Hybrid working, with a minimum of once a month in the office.
• Salary: £75k - £110k + up to 18% bonus + excellent pension plan and benefits.

The client is a global Financial Services company; hence, a background in Financial Services is highly desirable.

Requirements:

• Experience as a Solution Architect in medium to large organizations.
• Background in Agile, product-centric technology development, and digital-focused solution architecture with customer-centric functions.
• End-to-end solution architecture experience for customer products, including design, modeling, coding frameworks, integrations, and operational ownership.
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud).
• Experience in enabling CRM within complex application ecosystems.
• Customer Journey experience.

If you have Solution Architecture experience, particularly in Customer Service, please apply now!