Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Leicester; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

A leading financial services company is seeking a Solution Architect to join their architecture team in Leicester. This permanent position offers a hybrid working model with a competitive salary and comprehensive benefits, including a substantial bonus scheme. The ideal candidate will have a background in Agile and CRM systems, focusing on customer-centric solutions.

Benefits

Up to 18% bonus

Pension plan

Other benefits

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• End-to-end solution architecture experience for customer products.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Collaborate with Customer Focused Engineering product teams.

Skills

Agile

Digital solution architecture

CRM implementation

Customer Journey experience

Tools

Salesforce

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Leicester

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Client:

Hawksworth

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is recruiting for a Solution Architect with experience in the Customer Service Line for a large organization. This role involves joining an architecture team that collaborates closely with Customer Focused Engineering product teams. The responsibilities include defining and delivering technology roadmaps and solution architectures to ensure successful implementation.

• The position is permanent.
• Location: London or Bristol
• Hybrid working model (minimum once a month in the office)
• Salary: £75k - £110k + up to 18% bonus + pension and other benefits.

The client is a global Financial Services company, so a background in Financial Services is highly desirable.

Required skills and experience:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital solution architecture focused on customer functions
• End-to-end solution architecture experience for customer products, including design, modeling, coding frameworks, integrations, and operational ownership
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud)
• Experience in enabling CRM within complex application ecosystems
• Customer Journey experience

If you have Solution Architecture experience specializing in Customer Service, please apply now!