Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Northampton; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

A leading organization is seeking a Solution Architect specializing in Customer Service to join their team in Northampton. This permanent role requires collaboration with product teams to define technology roadmaps and ensure successful implementation. Ideal candidates will have experience in financial services and a strong focus on customer-centric solutions.

Benefits

Up to 18% bonus

Pension and other benefits

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Background in Agile, product-centric technology development.
• End-to-end solution architecture for customer products.

Responsibilities

• Collaborate with Customer Focused Engineering product teams.
• Define and deliver technology roadmaps.
• Ensure successful implementation of solution architectures.

Skills

Solution Architecture

Agile

Digital-focused solution architecture

Salesforce

Customer Journey experience

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Northampton

Client:

Hawksworth

Location:

Northampton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Hawksworth is recruiting for a Solution Architect with experience in the Customer Service line for a large organization. This permanent role involves collaborating closely with Customer Focused Engineering product teams to define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• Location: Northampton
• Hybrid working (minimum once a month in the office)
• Salary: £75k - £110k + up to 18% bonus + pension and other benefits

The client is a global Financial Services company; a background in Financial Services is highly desirable.

Required skills and experience:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital-focused solution architecture, especially in customer-centric functions
• End-to-end solution architecture for customer products, including design, modeling, coding frameworks, integrations, and operational ownership
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud)
• Experience in enabling CRM within complex application ecosystems
• Customer Journey experience

If you have Solution Architecture experience focusing on Customer Service, please apply now!