Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Coventry; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

A leading global Financial Services company is seeking a Solution Architect to bolster its Customer Service line. This permanent role in Coventry involves crafting technology roadmaps and solution architectures, focusing on customer-centric solutions, and includes excellent compensation along with a hybrid work model. Ideal candidates will have experience in agile methodologies and customer journey design, particularly using Salesforce.

Benefits

Pension and other benefits

Qualifications

• Experience as a Solution Architect in medium to large organizations.
• Background in Agile and product-centric technology development.
• Expertise in end-to-end solution architecture for customer products.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Ensure successful implementation through collaboration with product teams.
• Design solutions including modeling, coding frameworks, and integrations.

Skills

Agile

Customer Journey

Digital-focused solution architecture

Customer-centric technologies

Tools

Salesforce

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Coventry

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Client:

Hawksworth

Location:

Coventry, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is recruiting for a Solution Architect with experience in the Customer Service line for a large organization. This role involves working closely with Customer Focused Engineering product teams to define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The position is permanent.
• Location: Coventry (with hybrid working, minimum once a month in the office)
• Salary: up to £110k + up to 18% bonus + pension and other benefits.

The client is a global Financial Services company, so a background in Financial Services is highly desirable.

Required skills and experience:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital-focused solution architecture with customer-centric functions
• End-to-end solution architecture for customer products, including design, modeling, coding frameworks, integrations, and operational ownership
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud)
• Experience in enabling CRM within complex application ecosystems
• Customer Journey experience

If you have Solution Architecture experience, particularly in Customer Service, please apply now!