Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to [...]

JR United Kingdom; Wolverhampton; Hybrid; GBP 93,000 - 110,000; Full time

Job summary

A leading company in Financial Services is seeking a skilled Solution Architect for their Wolverhampton office. This permanent role focuses on customer service solutions with a strong emphasis on Agile practices and Salesforce expertise. Competitive salary up to £110k plus bonuses and a comprehensive benefits package are offered. Apply now for this exciting opportunity.

Benefits

Excellent pension plan

Up to 18% bonus

Qualifications

• Experience in medium to large organizations as a Solution Architect.
• Background in Agile, product-centric development.
• Experience enabling customer products and solutions.

Responsibilities

• Define and deliver technology roadmaps and solution architectures.
• Collaborate with customer-focused engineering teams.
• Ensure successful implementation of customer-centric solutions.

Skills

Solution Architecture

Agile

Customer Journey

Salesforce

CRM

Job description

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Solution Architect - Customer Service Line - Permanent/ Min once a month in the office - Up to £110k + excellent package, Wolverhampton

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Client:

Hawksworth

Location:

Wolverhampton

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Hawksworth is now recruiting for a Solution Architect with significant experience in the Customer Service line for a large organization. This role involves joining an architecture team that collaborates closely with Customer Focused Engineering product teams. You will define and deliver technology roadmaps and solution architectures, ensuring successful implementation.

• The position is permanent.
• Location: Wolverhampton (with hybrid working, minimum once a month in the office)
• Salary: Up to £110k + up to 18% bonus + excellent pension plan and other benefits.
• The client is a global Financial Services company; hence, a Financial Services background is highly desirable.

Required skills and experience:

• Experience as a Solution Architect in medium to large organizations
• Background in Agile, product-centric technology development, and digital-focused solution architecture, especially in customer-centric functions
• End-to-end solution architecture experience for customer products, including design, modeling, coding frameworks, integrations, and operational ownership
• Expertise in designing solutions using Salesforce (preferably Financial Services Cloud)
• Experience in enabling CRM within complex application ecosystems
• Customer Journey experience

If you possess Solution Architecture experience with a focus on Customer Service, please apply now!