Soft Services Operations Director

Arcus FM Limited; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company in the UK is seeking a Soft Services Operations Director to lead integrated services across multiple sites. Responsibilities include ensuring operational excellence in cleaning and waste management, driving innovation, and managing stakeholder relationships. The ideal candidate has proven leadership in FM, strong commercial skills, and a passion for customer experience. Apply today to shape the future of workplace excellence.

Qualifications

• Proven leadership in an integrated facilities management environment.
• Experience in managing supplier networks.
• Passion for innovation and excellence in service delivery.

Responsibilities

• Lead and inspire a team across multiple sites.
• Ensure compliance with SLAs and KPIs.
• Manage supply chain partnerships effectively.
• Align operations with strategic objectives.
• Drive digital transformation initiatives.
• Champion health and safety compliance.

Skills

Leadership in soft services

Commercial acumen

Stakeholder management skills

Knowledge of cleaning and waste operations

Managing multi-site teams

Customer experience delivery

Education

IOSH/NEBOSH qualification

Job description

Join Arcus FM as our Soft Services Operations Director, leading the delivery of exceptional workplace and soft services across a major multi-site integrated facilities management contract. You'll ensure operational excellence across cleaning, waste, hygiene, pest control, window cleaning, grounds maintenance, and front-of-house - driving consistency, innovation, and service quality at every touchpoint.

• Lead and inspire a team of regional and service leads to deliver best-in-class FM operations.

• Ensure SLA and KPI compliance across all sites, maintaining high standards and value for money.

• Manage and develop supply chain partnerships, from selection through mobilisation and performance monitoring.

• Collaborate with senior stakeholders to align operations with strategic and commercial objectives.

• Drive digital transformation and continuous improvement across all service lines.

• Champion health, safety, and statutory compliance in all aspects of service delivery.

• Proven leadership in soft services within an integrated FM environment.

• Strong commercial acumen and stakeholder management skills.

• Deep knowledge of cleaning, waste, hygiene, and workplace operations.

• Experience managing multi-site teams and supplier networks.

• IOSH/NEBOSH (or equivalent) qualification preferred.

• A passion for innovation and delivering outstanding customer experiences.

Shape the future of workplace excellence - apply today and lead the way in integrated FM performance.