Social Media Manager

Reed Specialist Recruitment; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK-based e-commerce company in Birmingham seeks a Social Media Manager to develop and execute a robust social media strategy. The role requires strong experience in managing platforms like Instagram and WhatsApp, coupled with skills in content creation and customer engagement. The successful candidate will work onsite five days a week and enjoy autonomy in a key role within a fast-growing brand.

Qualifications

• Proven experience in social media management and content creation.
• Strong understanding of multi-platform social media strategies.
• Experience with community management on WhatsApp.

Responsibilities

• Develop and execute a comprehensive social media strategy.
• Create and manage engaging content for Instagram, Facebook, and WhatsApp.
• Track performance and adjust strategies based on engagement metrics.

Skills

Social media management

Content creation

Customer engagement

Graphic design tools

Tools

Canva

Adobe Photoshop

Job description

Are you looking to progress within your marketing career?

Do you have strong social media experience across content creation and community engagement?

Do you have experience managing platforms like Instagram, TikTok, X and WhatsApp?

If you can answer yes to the above questions then this could be the PERFECT role for you!

Reed Marketing & Creative are currently partnered with a leading UK-based e-Commerce based in Birmingham, who are looking for a Social Media Manager to join their growing marketing team.

Responsibilities

• Primary focus social media channels are: Instagram, Facebook, X, and WhatsApp.
• Develop and execute a comprehensive social media strategy that aligns with the brand\'s identity and UK advertising regulations.
• Create, curate, and manage high-quality, engaging content (graphics, short-form video, and copy) tailored to each platform.
• Develop and manage a detailed content calendar focused on factual, community-driven messaging.
• Lead and grow private WhatsApp communities, creating exclusive content and encouraging brand advocacy.
• Act as the first point of contact for customer inquiries across all social platforms, providing timely and professional support.
• Track and analyse the performance of campaigns, adjusting strategies and tactics as needed to maximise engagement and community growth.
• Occasionally participate in filming and customer interactions for branded content.
• Travel within the UK may be required, including overnight stays and occasional weekend work.

The successful candidate will have proven experience in social media management, content creation, and customer engagement, with a strong understanding of multi-platform strategy. Experience with WhatsApp community management, graphic design tools (e.g. Canva, Adobe Photoshop).

In return you will receive a competitive salary depending on experience. The role is onsite 5 days a week however, you will have full autonomy regarding Social Media in a key role with in a fast-growing consumer brand.

If you are keen to know more about this fantastic opportunity as a Social Media Manager, please click on the link to apply! Alternatively, you can get in touch with Jonathan Price at Reed Marketing & Creative in Birmingham.