Social Housing Senior Operations Manager

Home Group Limited; Newcastle upon Tyne; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading social housing organization seeks a committed individual to lead their mixed housing portfolio across the North East, with a focus on strategic leadership and operational performance. You will manage high-performing teams, ensure regulatory compliance, and work collaboratively with stakeholders. The role offers a hybrid working model, excellent benefits, and a commitment to diversity and inclusion within the workplace.

Benefits

2 paid volunteering days

Health cash plan covering £1,140+ annually

Matching pension contribution up to 7%

800+ discounts on various services

Top 20 for Wellbeing in the UK

Qualifications

• Strong established leadership skills and experience managing high-performing teams.
• Strong knowledge of social housing sector and housing regulations.
• Commercial experience managing Profit and Loss accounts.

Responsibilities

• Lead a mixed social housing portfolio and operational strategy.
• Drive financial and operational performance to meet targets.
• Build relationships with stakeholders and ensure compliant operations.
• Coach teams to enhance performance and create a great workplace.

Skills

Leadership skills

Knowledge of social housing sector

Commercial awareness

Stakeholder relationship building

Job description

Tired of roles where you can't make a real difference? This is your chance to take ownership of social housing rented and home ownership portfolios across the wider North East from Newcastle upon Tyne, Gateshead, South and North Tyneside and Northumberland.

You’ll lead an established, supportive team and put your own stamp on how we deliver for customers. If you want a role that mixes strategy, leadership and impact, this is it.

What you’ll do

• Lead a mixed social housing portfolio, delivering our operational plan and strategy.
• Drive financial and operational performance to hit key targets.
• Build strong relationships with internal and external stakeholders.
• Ensure homes and communities are safe, high quality and meet regulations.
• Coach and support teams to create a high-performing region and great place to work.
• A commitment and passion for the difference social housing makes to people’s lives and communities.

Qualifications

• Strong established leadership skills and experience managing high-performing teams.
• Strong knowledge of social housing sector and housing regulations.
• A sharp commercial eye and experience managing Profit and Loss accounts, driving value for money.
• Ability to build stakeholder relationships and work collaboratively across teams.

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! We welcome applications from everyone and are especially keen to hear from people currently underrepresented in our workforce including people from ethnic minority backgrounds, those who identify as female, LGBTQ+ or registered as disabled.

The practical bits

• You’ll work Monday to Friday.
• Working a 7.5 hour day between 08:00 and 18:00.
• We typically work on a hybrid basis with 2 days per week in our Newcastle office, the rest working in the wider patch or from home.
• You need a vehicle insured for business use, and we pay your mileage.
• You need an Enhanced with barring list DBS check that we pay for.

What’s in it for you?

• 2 paid volunteering days each year.
• Health cash plan saving you (and your children) £1,140+ each year covering dental, opticians, prescriptions and more.
• Matching pension contribution (up to 7% and life insurance of 3x basic salary).
• 800+ discounts on shops, holidays, days out, tech and more.
• Top 20 in the UK for Wellbeing.