Snr Director, UK Marketplace Ops&Growth

eBay; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A global e-commerce leader in the UK is seeking a passionate individual to lead customer growth and marketplace operations. This role focuses on driving acquisition and business growth strategies while leading a dynamic team to enhance seller and buyer experiences. The ideal candidate has strong leadership and analytical skills, ideally with experience in e-commerce or digital environments. This position offers full-time employment and an opportunity to influence the future of e-commerce in a collaborative environment.

Qualifications

• Collaborative and inclusive leadership style with a proven track record.
• Strategic and analytical expertise leveraging data for innovation and growth.
• Experience in leading a P&L or business unit in e-commerce.

Responsibilities

• Own the three-year growth strategy for UK business sellers.
• Drive acquisition and lifecycle programs for small businesses.
• Represent eBay externally with sellers and government partners.
• Lead the Buyer Growth team by analyzing driving dynamics.

Skills

Fundraising

Management Experience

Coaching

Analysis Skills

Strategic Planning

Team Management

Budgeting

Leadership Experience

Mentoring

Public Speaking

Negotiation

Supervising Experience

Job description

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

Were seeking an outstanding leader to drive customer growth and marketplace operations for eBay UK. Reporting to the UK General Manager this high-profile commercial role will sit on the UK Leadership Team and lead the teams responsible for B2 and Buyer growth team culture and long-term strategy.

Youll lead with curiosity composure and inclusivity encouraging teams to think big and deliver outstanding customer experiences. Partnering across global functions youll champion the needs of UK consumer and small-business sellers and ensure their success remains central to eBays strategy.

What you will accomplish...

Own the three-year growth strategy for UK business sellers translating it into actionable annual plans with clear goals and resource alignment.

Drive acquisition and lifecycle programs that empower small businesses and deliver year-over-year revenue growth.

Use data and insights to optimise the seller experience and embed scalable continuous improvement across all programmes.

Represent eBay externally with sellers government and industry partners ensuring our role as a trusted marketplace leader.

Partner with global regulatory and comms teams to align strategy reduce friction and maintain eBays reputation as a customer-first brand.

Lead the team responsible for Buyer Growth ensuring we understand the dynamics driving impacting results and identifying the levers we have to improve them.

Oversee incentives and trading plans collaborating with global teams to improve ROI and their delivery against our strategic priorities.

Lead develop and inspire a multi-functional team measuring performance rigorously and fostering a culture of excellence and inclusion.

What you will bring...

A collaborative inclusive leadership style with a track record of building and developing high-performing teams.

Strategic and analytical expertise using data and insight to drive innovation customer growth and commercial success.

Validated experience leading a P&L or business unit in e-commerce retail or digital environments.

Strong influencing skills and executive presence able to align global regional and cross-functional partners.

Passion for customer experience with a deep understanding of seller and buyer needs.

Entrepreneurial mindset agile proactive and strong at operating in a fast-paced matrixed organisation.

Familiarity with AI automation or analytics tools to drive efficiency and transformation.

A genuine connection to eBays ecosystem ideally an active buyer or seller curious about innovation and industry trends.

Key Skills

• Fundraising
• Management Experience
• Coaching
• Analysis Skills
• Strategic Planning
• Team Management
• Budgeting
• Leadership Experience
• Mentoring
• Public Speaking
• negotiation
• Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1

Required Experience : Director

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