SMR Engagement Specialist

Motability Operations; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent UK automotive organization is looking for an SMR Engagement Specialist in Bristol. This full-time position involves managing complex SMR complaints and escalations while ensuring swift and transparent resolutions with OEMs, dealers, and internal teams. The ideal candidate will serve as the key liaison in conflict resolution, driving effective collaboration. This is a permanent role offering an opportunity to make a significant impact in customer satisfaction.

Responsibilities

• Manage complex SMR complaints and escalations.
• Ensure transparent resolution with OEMs, dealers, and internal teams.
• Act as the key liaison for conflict resolution.

Job description

Description

Motability Operations are currently recruiting for a SMR Engagement Specialist to join our team in Bristol on a full-time, permanent basis. In this role, you will manage complex SMR complaints, escalations, and Vehicle Off Road cases, ensuring swift, transparent resolution with OEMs, dealers, and internal teams. Acting as the key liaison for OEMs and dealers, you'll resolve conflicts, i...