Six-Month Service Administrator: Scheduling & Customer Support

Ecruit; Cottingley; On-site; GBP 16,000 - 23,000; Full time

Job summary

Europe Air Conditioning Ltd is seeking a Service Administrator to join their busy Bingley team. You will coordinate engineer schedules, manage appointments and keep customers informed from start to finish, ensuring a smooth operation.

Ideal candidates have admin or service coordination experience, a calm, friendly communication style and the ability to juggle multiple tasks in a busy office. HVAC knowledge is advantageous.

Qualifications

• Previous experience in administration or service coordination.
• Someone organised, reliable and comfortable juggling different tasks.
• A friendly, confident communicator who enjoys helping people.
• A positive attitude and the ability to stay calm when things get busy.
• Experience in HVAC, engineering, facilities management or coordinating field engineers would be a real advantage. Knowledge of JobLogic or similar systems would also be useful.

Responsibilities

• Organise engineer schedules, maintenance visits and urgent callouts.
• Keep customers updated on appointments and job progress.
• Liaise with engineers and colleagues to make sure everything runs smoothly.
• Handle incoming calls, emails and customer enquiries.
• Update job records and information on our service management system.
• Support the team with general administration and day-to-day tasks.

Skills

Organised

Reliable

Good communicator

Multitasking

Tools

JobLogic

Job description

Europe Air Conditioning Ltd is seeking a Service Administrator to join their busy Bingley team. You will coordinate engineer schedules, manage appointments and keep customers informed from start to finish, ensuring a smooth operation.

Ideal candidates have admin or service coordination experience, a calm, friendly communication style and the ability to juggle multiple tasks in a busy office. HVAC knowledge is advantageous.