Service Administrator: Engineering Scheduling & Support

Confidential; Leeds; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days holidays (increases with long‑

Private healthcare and digital GP

Mental health support

Pension plan

Income protection

Life assurance (4x salary)

Recognition platform and discounts

Cycle to Work scheme

Job summary

Confidential is recruiting a Service Administrator in Leeds to support a busy service team. The role involves coordinating engineer visits, preparing work orders and documentation, processing timesheets and invoices, and maintaining customer records in a hands-on office-based environment.

The ideal candidate will have solid administrative experience, strong organization, excellent communication skills, and a customer-focused approach working with engineers, customers and internal teams.

Qualifications

• Experience in service/engineering admin is advantageous.
• Strong organization and multitasking abilities are essential.
• Proficiency with MS Office and basic financial awareness is expected.

Responsibilities

• Coordinate service calls and schedule engineer visits.
• Prepare and issue work orders and diaries, and manage documentation.
• Process engineer timesheets, reports and daily hours.
• Set up new customer accounts and perform necessary checks.
• Raise purchase orders, process credits and support invoicing.
• Liaise with customers and site contacts to arrange works and provide updates.
• Maintain accurate maintenance records and monitor planned visits.
• Produce regular service reports including hours, transactions and contract info.
• Monitor customer KPIs and ensure service commitments are met.
• Assist with straightforward customer quotations.
• Record engineer holidays, sickness, lieu days and other absences.
• Assist with engineer on-call rotas and team coordination.
• Follow up on outstanding invoices where required.
• Support engineers with PPE and workwear requests.

Skills

Administrative experience

Organisational skills

Attention to detail

Written communication

Verbal communication

Customer-focused

Team player

Financial awareness

Tools

MS Office

SAP

Job description

Confidential is recruiting a Service Administrator in Leeds to support a busy service team. The role involves coordinating engineer visits, preparing work orders and documentation, processing timesheets and invoices, and maintaining customer records in a hands-on office-based environment.

The ideal candidate will have solid administrative experience, strong organization, excellent communication skills, and a customer-focused approach working with engineers, customers and internal teams.