UK Service Scheduler & Admin Coordinator

Office Angels; Ashford; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Private medical insurance

28 days holiday

Dog in the office

Team events

Job summary

Office Angels is seeking a Service Support Administrator to provide essential administrative support to the Service Delivery Manager and Engineering team across the UK. The role requires coordinating daily activities, maintaining schedules, and ensuring accurate records for audits and reports.

You will liaise with engineers and customers, manage bookings, and assist with onboarding. A proactive, detail-oriented communicator with MS Office skills will thrive in this family-run environment.

Qualifications

• Experience scheduling engineers across the UK.
• Administrative or coordination experience in a technical/engineering environment.
• Strong organisational and multitasking abilities.
• Confident communicator, both verbal and written, with excellent customer service skills.

Responsibilities

• Coordinate incoming service requests and manage job bookings.
• Maintain and update service schedules and engineer calendars.
• Ensure timely completion of engineer worksheets, reports, and timesheets.
• Assist in preparing documentation for audits, site visits, and inspections.
• Support the recruitment and onboarding process for new service staff.
• Serve as the first point of contact for customer service inquiries.
• Liaise with engineers regarding daily schedules, PPE/tooling needs, and job updates.
• Organise site visits and follow up on customer quotes and queries.
• Track and monitor compliance documentation such as PPE records and training certifications.
• Assist with incident reporting and follow-up actions.
• Maintain accurate records to support QEISMS.
• Help monitor performance metrics and prepare internal reports.
• Ensure all service activities are logged in the internal system.
• Collaborate with the finance team for timely invoicing and job closure processes.

Skills

Scheduling

Coordination

Customer service

Microsoft Office

Communication

Attention to detail

Tools

Internal software systems

Job description

Office Angels is seeking a Service Support Administrator to provide essential administrative support to the Service Delivery Manager and Engineering team across the UK. The role requires coordinating daily activities, maintaining schedules, and ensuring accurate records for audits and reports.

You will liaise with engineers and customers, manage bookings, and assist with onboarding. A proactive, detail-oriented communicator with MS Office skills will thrive in this family-run environment.