Service Administrator

Luton Bennett; Bedford; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Employer pension 8%

Employee pension 4%

Life assurance (2x)

Sick pay

Income protection

Health plan

Job summary

Luton Bennett in Bedford is seeking a Service Administrator (Coordinator/Scheduler/Planner/Controller) on a 3 Month Contract with a potential to go permanent. The role focuses on planning maintenance, scheduling engineers, and keeping clients informed with timely reports.

The candidate will be the primary contact for customers, require strong organisation, excellent telephone skills, and good IT literacy. Hours are 37.5 per week with one flexible day of home working per week.

Qualifications

• Administration experience.
• Attention to detail.
• Excellent telephone skills.
• IT literate.

Responsibilities

• Planning and rescheduling of maintenance & breakdowns.
• Arrange the engineers call with the customer via telephone/email.
• Preparation of service engineer job packages, checking engineers service reports & logging into the company planning system.

Skills

Administration experience

Attention to detail

Excellent telephone skills

IT literate

Job description

Service Administrator (Coordinator/Scheduler/Planner/Controller)

Bedford

3 Month Contract (Possibility of Permanent)

£27,500 + 25 Days Holiday + Bank Holidays + 8% Employer Pension + 4% Employee Pension + 2 x Life Assurance + Sick Pay + Income Protection Scheme + Health Plan

37.5 hours, Monday to Thursday 8.45am to 5.30pm & Friday 8.45am to 4.15pm (Can be flexible)

Home Working 1 Day a Week Monday or Friday

Service Administrator available in a professional and people focused business.

To apply for the Service Administrator role, you need to be highly organised, confident communicating over the phone, have excellent attention to detail and must also be computer literate.

You ll be part of a team in Bedford responsible for scheduling and planning maintenance contracts for a number of clients. This involves scheduling engineers and ensuring all reports are received and customer are kept informed about their works. You will be the primary contact for the customer.

The Service Administrator Role:

• Planning and rescheduling of maintenance & breakdowns
• Arrange the engineers call with the customer via telephone/email.
• Preparation of service engineer job packages, checking engineers service reports & logging into the company planning system.

The Person required for the Service Administrator:

• Administration experience
• Attention to detail
• Excellent telephone skills
• IT literate