HVAC Service Coordinator – Client-Facing Ops

Office Angels; London Borough of Bromley; Presencial; GBP 27.000 - 30.000; Jornada completa

Descripción de la vacante

Office Angels in Bromley is seeking a Service Coordinator to efficiently plan, coordinate and administer reactive and planned maintenance for air conditioning, refrigeration and HVAC systems. The role involves coordinating engineers, communicating with customers and clients, managing workloads and ensuring jobs are progressed to completion.

The ideal candidate will have experience in service coordination or admin, strong organisational and communication skills, and proficiency in Microsoft

Formación

• Previous experience in a service coordination or administrative role in HVAC or facilities management.
• Strong organisational skills and ability to manage multiple tasks.
• Excellent communication, both verbal and written.
• Proficiency with Microsoft Office and CRM systems.
• Proactive and enthusiastic with a customer-service focus.

Responsabilidades

• Coordinate and schedule service appointments for HVAC installations, maintenance, and repairs.
• Act as the primary point of contact for clients, ensuring outstanding customer service at all times.
• Maintain accurate records of service activities and client interactions using CRM software.
• Collaborate with technicians to ensure timely and efficient service delivery.
• Monitor inventory and assist in procurement of necessary parts and equipment.
• Assist with invoicing and follow up on outstanding payments.
• Identify opportunities for process improvements to enhance service efficiency.

Conocimientos

Service coordination

Administrative experience

HVAC knowledge

Customer service

CRM systems

Herramientas

CRM software

Microsoft Office

Descripción del empleo

Office Angels in Bromley is seeking a Service Coordinator to efficiently plan, coordinate and administer reactive and planned maintenance for air conditioning, refrigeration and HVAC systems. The role involves coordinating engineers, communicating with customers and clients, managing workloads and ensuring jobs are progressed to completion.

The ideal candidate will have experience in service coordination or admin, strong organisational and communication skills, and proficiency in Microsoft