Service Administrator

Odin Careers Ltd; Alton; On-site; GBP 21,000 - 27,000; Full time

Job summary

Odin Careers Ltd is seeking a diligent Service Administrator to support a busy engineering service operation. You will organise engineer schedules, liaise with customers and keep jobs on track, ensuring the right information is in place for smooth service delivery.

Ideal candidates will have experience in service coordination or scheduling, strong organisational and communication skills, and a practical approach to problem-solving.

Qualifications

• Experience coordinating schedules, appointments or field-based staff.
• Strong organisational and communication skills.
• Practical approach to resolving problems and keeping work moving.

Responsibilities

• Coordinate and schedule service visits for engineers.
• Act as a key contact for customers, engineers and internal teams.
• Arrange travel and ensure information and documentation are complete.
• Maintain service records and update shared databases.
• Review expenses and support payroll submissions.

Skills

Organised

Communication

Scheduling

Customer liaison

Attention to detail

Tools

Microsoft Office

Excel

Business systems

Job description

An opportunity to join a specialist engineering business, coordinating service visits, supporting engineers and keeping customer jobs on track.

Are you an organised Service Administrator who enjoys keeping people, schedules and jobs running smoothly?

We're looking for a Service Administrator to support a busy engineering service operation. You'll organise engineer schedules, liaise with customers, arrange travel and ensure the right information and documentation are in place for jobs to run efficiently.

You don't necessarily need to have worked in exactly the same role before. Experience in service coordination, scheduling, technical administration or supporting a field-based team could all be relevant.

The Role

• Coordinate and schedule service visits, allocating engineers according to availability, location and job requirements.
• Manage changing schedules, rearrange appointments and resolve day-to-day issues.
• Act as a key point of contact for customers, engineers, suppliers and internal teams.
• Arrange domestic and international travel, including flights, hotels and ferries.
• Handle customer enquiries, process orders and clarify spare parts requirements.
• Source technical manuals and ensure engineers have the information they need.
• Maintain job files, service records, machine contract documentation and shared databases.
• Review engineer expenses and overtime claims, obtain approvals and submit information for payroll.
• Keep customers informed and ensure service activities are accurately documented.

About You

We're interested in people who enjoy organising, communicating and making sure nothing gets missed.

You could have experience as a Service Administrator, Service Coordinator, Field Service Administrator, Scheduler, Engineering Administrator or in a similar coordination role.

You’ll ideally bring:

• Experience coordinating schedules, appointments, jobs or field-based staff.
• Strong organisational skills and the ability to manage changing priorities.
• Confident communication skills when dealing with customers and colleagues.
• A practical approach to resolving problems and keeping work moving.
• Good attention to detail and confidence using Microsoft Office, Excel and business systems.

Experience in engineering, manufacturing, industrial equipment, maintenance or another technical service environment would be advantageous. Experience arranging engineer travel, managing spare parts or maintaining service contracts would also be useful.

Why Apply?

• A varied role combining coordination, customer contact and service support.
• The chance to take ownership of an important part of the operation.
• Exposure to specialist engineering activities and international service arrangements.
• An opportunity to develop your experience within a busy technical business.

If you're an experienced Service Administrator or have transferable experience coordinating service work, managing schedules or supporting a busy operational team, we'd be keen to hear from you