Site Operations Manager

ISS; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facility management company in the United Kingdom is seeking an experienced operations leader to manage diverse teams and ensure high-quality service delivery. You will develop operational plans, oversee compliance, and lead initiatives that drive innovation and sustainability. The ideal candidate has strong leadership skills and a background in facilities or service management, with a commitment to fostering inclusivity and diversity.

Benefits

Inclusive workplace

Opportunities for growth and development

Qualifications

• Proven leadership experience in Soft FM or hospitality operations.
• Soft services background, preferably within NHS or wider FM environment.
• Demonstrated experience in performance reporting, contract and budget management.

Responsibilities

• Lead and manage Soft FM teams to deliver high-quality service.
• Develop and execute operational plans driving innovation.
• Ensure compliance with statutory and HSE requirements.

Skills

Leadership

People management

Stakeholder management

Customer experience

Education

FM Level 3–4 or equivalent

Tools

CAFM systems

Microsoft Office

Excel

Digital reporting tools

Job description

Job Description

As the primary client interface, you will build strong partnerships, anticipate evolving needs and drive innovation to create a seamless and engaging workplace experience.

This role also includes leading a multidisciplinary team, managing budgets, ensuring full HSE compliance and embedding a culture of safety, accountability and operational excellence.

Key Responsibilities

• Lead, inspire and manage multidisciplinary Soft FM teams to deliver consistent, high-quality service
• Act as the senior operational lead for clients, building trusted partnerships and ensuring alignment with site priorities
• Develop and execute operational plans that drive innovation, sustainability and digital transformation
• Oversee day‑to‑day delivery of all Soft FM services, ensuring KPIs, SLAs and contractual obligations are met
• Ensure compliance with statutory, company and HSE requirements while promoting best practice and continuous improvement
• Serve as the primary client contact, anticipating needs and delivering proactive, hospitality‑driven solutions
• Lead, coach and develop a diverse workforce, embedding a culture of accountability, engagement and professional growth
• Support cross‑training, succession planning and workforce development to strengthen operational resilience
• Manage budgets, monitor performance and identify savings while protecting service quality
• Support business cases, contract reviews and service development through data‑driven insight
• Lead audit readiness, risk and safety governance, ensuring full regulatory compliance
• Drive sustainability initiatives, digital tools adoption and continuous service enhancement through feedback and benchmarking

Professional and Personal Competencies / Qualifications

• FM Level 3–4 or equivalent in Facilities or Service Management
• Proven leadership experience in Soft FM or hospitality operations, with strong people management skills
• Soft services background, preferably within NHS or wider FM environment
• Demonstrated experience in performance reporting, contract and budget management
• Strong stakeholder management and client relationship skills
• A proactive, calm, and professional approach under pressure
• Demonstrated ability to drive customer experience, service excellence, and operational ownership
• Proficiency in CAFM systems, Microsoft Office, Excel and digital reporting tools

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.