Site Operations Lead - Hands-On Manager for Residents

Randstad CPE; Bath; On-site; GBP 34,000 - 35,000; Full time

Benefits offered by this job

33 days annual holidays

Generous pension scheme

Training and development

Health and well-being programs

Job summary

Randstad CPE is seeking an enthusiastic, hands-on Assistant Operations Manager to oversee day-to-day operations for one of our trusted clients. While based in Bath, this role offers excellent development opportunities, including occasional travel to sister sites for joint training and collaborative projects.

No formal qualifications are required; our client values a strong background in operations or customer-facing environments, direct staff management experience, and a genuine team player.

Qualifications

• Experience in operations, customer service, or property management with staff supervision.
• Strong face-to-face communication with residents.
• Proactive, health-and-safety conscious and compliant.
• Practical leadership and reliability over formal qualifications.

Responsibilities

• Direct and line-manage an in-house team of 9 tradespeople and 2 cleaners, taking responsibility for daily task delegation, team performance, and rota coverage.
• Maintain strong, clear communication with residents on a daily, face-to-face basis to support their customer journey and resolve day-to-day enquiries promptly.
• Oversee general site health, safety, and compliance, conducting regular safety checks and upholding key H&S standards across the property.
• Manage in-house, day-to-day minor maintenance and repair tasks while coordinating with third-party subcontractors for larger specialist works.
• Complete essential administrative duties, maintaining accurate tracking sheets, operational reporting, and compliance records.

Skills

Staff management

Customer service

Health & safety orientation

Communication skills

Team player

Job description

Randstad CPE is seeking an enthusiastic, hands-on Assistant Operations Manager to oversee day-to-day operations for one of our trusted clients. While based in Bath, this role offers excellent development opportunities, including occasional travel to sister sites for joint training and collaborative projects.

No formal qualifications are required; our client values a strong background in operations or customer-facing environments, direct staff management experience, and a genuine team player.