Assistant Operations Manager

Construction, Property and Engineering; Bath; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Overtime

Full-time 37h

33 days holidays

Training and development

Pension scheme

Well-being programs

Job summary

Randstad C&P is seeking an enthusiastic Assistant Operations Manager to oversee day-to-day operations for a resident-focused site in Bath. Based in Bath, you will lead an in-house team, ensuring smooth daily operations with a hands-on, customer-facing approach.

There are opportunities for training and development, a 37-hour work week, and a comprehensive benefits package, with occasional travel to sister sites for joint training and projects.

Qualifications

• Experience in operations or customer-facing environments with direct staff management.
• Strong face-to-face communication with residents on a daily basis.
• Health-and-safety conscious mindset with attention to compliance and record-keeping.
• Practical leadership and reliability over formal qualifications.

Responsibilities

• Direct and line-manage an in-house team of 9 tradespeople and 2 cleaners, delegating tasks and monitoring performance.
• Maintain clear communication with residents to support their journey and resolve enquiries promptly.
• Oversee site health, safety, and compliance with regular safety checks.
• Coordinate with third-party subcontractors for larger works.
• Maintain tracking sheets, operational reporting and compliance records.
• Support emergency response procedures and participate in the Duty Manager rota.

Skills

Staff management

Customer service

Operations experience

Health & safety

Team player

Job description

Randstad C&P are seeking an enthusiastic, hands-on Assistant Operations Manager to oversee day-to-day operations for one of our trusted clients. While based in Bath, this role offers excellent development opportunities, including occasional travel to sister sites for joint training and collaborative projects.

No formal qualifications are required, our client values a strong background in operations or customer-facing environments, direct staff management experience, and a genuine team player. If you are proactive, health-and-safety conscious, and thrive in a busy, team-oriented setting, this role provides an ideal step to lead staff and deliver exceptional resident experiences.

Package

• Competitive base salary of £34,000 per annum
• Additional earning potential with overtime opportunities
• Full-time 37 hours per week Monday to Friday
• Permanent role
• 33 days annual holidays
• Training and development
• Generous pension scheme
• Comprehensive employee support and health and well-being programs

Duties

• Direct and line-manage an in-house team of 9 tradespeople and 2 cleaners, taking responsibility for daily task delegation, team performance, and rota coverage.
• Maintain strong, clear communication with residents on a daily, face-to-face basis to support their customer journey and resolve day-to-day enquiries promptly.
• Oversee general site health, safety, and compliance, conducting regular safety checks and upholding key H&S standards across the property.
• Manage in-house, day-to-day minor maintenance and repair tasks while coordinating with third-party subcontractors for larger specialist works.
• Complete essential administrative duties, maintaining accurate tracking sheets, operational reporting, and compliance records.
• Support emergency response procedures and participate in the Duty Manager rota, maintaining operational continuity across the site.

Requirements

• Experience in operations, customer service, or property management with direct experience managing or supervising staff.
• Outstanding face-to-face communication skills and a confident, approachable manner when dealing with residents.
• A proactive, health-and-safety-conscious mindset with a strong attention to operational compliance and record-keeping.
• Practical capability and experience over formal qualifications: reliability, leadership, and drive are what count.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.