Assistant Operations Manager

Randstad NV; Bath; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Overtime opportunities

33 days annual holidays

Training and development

Pension scheme

Health & wellbeing programs

Permanent role

Full-time 37 hours per week

Job summary

Randstad CPE is seeking an enthusiastic Assistant Operations Manager to oversee day-to-day operations for one of our trusted clients in Bath. You will lead an in-house team, ensure smooth resident journeys, and uphold safety and compliance standards on site.

This permanent, full-time role is 37 hours per week with development opportunities and potential travel to sister sites for training. A proactive, hands-on approach and strong communication with residents are essential.

Qualifications

• Experience in operations or customer-facing environments with direct staff management.
• Strong face-to-face communication with residents and teams.
• Proactive and health-and-safety conscious with attention to compliance and records.
• Practical leadership and reliability over formal qualifications.

Responsibilities

• Direct and line-manage an in-house team of 9 tradespeople and 2 cleaners, delegating tasks and rotas.
• Maintain daily contact with residents to support their journey and resolve enquiries promptly.
• Oversee site health, safety and compliance; coordinate with subcontractors for larger works.
• Complete admin duties, reporting and compliance records; support emergency procedures.

Skills

Staff management

Customer service

Health & safety

Communication

Education

Driving licence

Job description

Randstad C&P are seeking an enthusiastic, hands-on Assistant Operations Manager to oversee day-to-day operations for one of our trusted clients. While based in Bath, this role offers excellent development opportunities, including occasional travel to sister sites for joint training and collaborative projects.

No formal qualifications are required, our client values a strong background in operations or customer-facing environments, direct staff management experience, and a genuine team player. If you are proactive, health-and-safety conscious, and thrive in a busy, team-oriented setting, this role provides an ideal step to lead staff and deliver exceptional resident experiences.

Package

• Competitive base salary of £34,000 per annum
• Additional earning potential with overtime opportunities
• Full-time 37 hours per week Monday to Friday
• Permanent role
• 33 days annual holidays
• Training and development
• Generous pension scheme
• Comprehensive employee support and health and well-being programs

Duties

• Direct and line-manage an in-house team of 9 tradespeople and 2 cleaners, taking responsibility for daily task delegation, team performance, and rota coverage.
• Maintain strong, clear communication with residents on a daily, face-to-face basis to support their customer journey and resolve day-to-day enquiries promptly.
• Oversee general site health, safety, and compliance, conducting regular safety checks and upholding key H&S standards across the property.
• Manage in-house, day-to-day minor maintenance and repair tasks while coordinating with third-party subcontractors for larger specialist works.
• Complete essential administrative duties, maintaining accurate tracking sheets, operational reporting, and compliance records.
• Support emergency response procedures and participate in the Duty Manager rota, maintaining operational continuity across the site.

Requirements

• Experience in operations, customer service, or property management with direct experience managing or supervising staff.
• Outstanding face-to-face communication skills and a confident, approachable manner when dealing with residents.
• A proactive, health-and-safety-conscious mindset with a strong attention to operational compliance and record-keeping.
• Practical capability and experience over formal qualifications: reliability, leadership, and drive are what count.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

key responsibilities

• Direct and line-manage an in-house team, taking responsibility for daily task delegation, team performance, and rota coverage
• Maintain strong, clear communication with residents on a daily, face-to-face basis to support their customer journey and resolve day-to-day enquiries promptly
• Oversee general site health, safety, and compliance, conducting regular safety checks and upholding key H&S standards across the property.

skills

ability to follow job and safetry instructions

qualifications

driving licence