Mobile Retail Security Officer: Patrol, CCTV & Customer Care

OCS; Kettering; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Award-winning employer

Digital learning

Retail perks (Hapi app)

Professional growth

Flexible pay access (Wagestream)

Job summary

OCS UK & Ireland is seeking professional, adaptable Retail Area Support Officers to support multiple supermarket locations. This mobile role requires responding to incidents, patrolling stores, monitoring CCTV, and liaising with store teams to deter theft and protect people, property and stock.

You must have the right to work in the UK, a valid SIA licence (DS or Security Guarding), a full UK driving licence, and be willing to travel between sites, including evenings, weekends and bank holidays.

Qualifications

• Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance.
• Valid SIA Licence (Door Supervisor or Security Guarding) and relevant security experience.
• Full UK driving licence and use of own vehicle.

Responsibilities

• Provide a high-profile security presence to deter theft, anti-social behaviour, and store-related incidents.
• Conduct regular patrols across shop floors, entrances, and store perimeters.
• Monitor CCTV systems and identify suspicious activity in real time.
• Respond quickly and effectively to incidents, alarms, and emergencies.
• Carry out searches in line with company policies and legal requirements.
• Liaise with store management and local teams to address risks and support loss prevention strategies.
• Produce clear, accurate incident reports in a timely manner.
• Deliver a professional and approachable customer experience, assisting with queries when required.
• De-escalate challenging situations calmly and safely.
• Ensure full compliance with health & safety, legal, and client-specific procedures.
• Travel between sites as required and support wider security operations.

Skills

Observation skills

Decision making

Communication skills

Customer service

Flexible/adaptable

Job description

OCS UK & Ireland is seeking professional, adaptable Retail Area Support Officers to support multiple supermarket locations. This mobile role requires responding to incidents, patrolling stores, monitoring CCTV, and liaising with store teams to deter theft and protect people, property and stock.

You must have the right to work in the UK, a valid SIA licence (DS or Security Guarding), a full UK driving licence, and be willing to travel between sites, including evenings, weekends and bank holidays.