Shop Supervisor

Sue Ryder Care; Oxford; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

27 days holiday

Company pension

Staff discount

Refer a Friend £250

Enhanced maternity/paternity pay

Healthcare

Death in Service

EV scheme

Learning opportunities

Job summary

Sue Ryder Care in Oxford is seeking a Shop Supervisor to lead the team at our Templar Square shop. You will drive sales, support the manager, and help deliver strong donor relations while maintaining store standards and campaigns.

The role is part-time (22.5 hours/week, 3 days inc weekends on rota) with shifts starting around 8:45am and finishing by 5:15pm. Salary is £12.79 per hour, based in Oxford, on-site.

Qualifications

• Customer service experience is essential.
• Experience supervising a team is required.
• Cash handling and till experience preferred.
• Basic IT skills (emails/instant messaging) needed.
• Strong organisational skills and the ability to work alone when needed.
• Experience with lone working is advantageous.

Responsibilities

• Drive sales, income and performance against targets.
• Motivate and support the team to deliver excellent service to customers and donors.
• Build community relationships to generate quality donated stock.
• Recruit, train and retain a volunteer team.
• Maintain high standards of merchandising, housekeeping and health & safety.
• Manage stock and EPOS processes to keep the shop presentable.
• Champion the Sue Ryder brand in-store campaigns and fundraising initiatives.

Skills

Customer Service Experience

Supervisory Experience

Cash Handling

Basic IT Skills

Organisational Skills

Lone Working

Job description

22.5 hours per week (3 days) inc weekends on rota

£12.79 per hour

Become a part of our story.

Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Supervisor to help us continue that work.

You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your leadership skills to a role with real purpose.

You’ll be responsible for…

• As Shop Supervisor you will be using your skills and retail experience to help drive sales, income and performance against targets.
• Support and motivate the team to provide excellent service to customers and donors.
• Building strong community relationships to generate quality donated stock.
• Help Recruit, train and retain a committed volunteer team.
• Support in maintaining high standards of merchandising, housekeeping and health & safety.
• Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
• Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.

The ideal candidate would be…

We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.

Come and join the team as our Shop Supervisor at our Templar Square, Oxford shop

Come along to our fantastic Sue Ryder Templar Square shop which is in the Templars Square shopping centre, Oxford.

Unit 123 Pound Way, Templar's Square

Cowley

Oxford

OX4 3XH

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/

Interview date: 19th November

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.

Essential requirements

Minimum Essential Criteria

• Customer Service Experience
• Previous supervisory Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail/leisure/hospitality background
• KPI and target experience
• Charity retail
• Health & Safety knowledge
• Team Player
• Key holder/opening/closing
• Merchandising/Stock rotation

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Company: Sue Ryder Care

Salary: from £12.79 an hour

Hours: Part-time

Location: Oxford

Working pattern: On-site

Job type: Permanent

Posting date: 28 Oct 2026

Closing date: 11 Nov 2026